Implementation Project Manager Jr

hace 1 semana


Xico, México Citi A tiempo completo
Job Summary

Citi is seeking a highly motivated and detail-oriented Implementation Project Manager Jr to join our team. As a key member of our implementation team, you will be responsible for coordinating the implementation of regional and global cash management solutions of small size and low complexity.

Key Responsibilities
  • Preparation of non-standard product documentation based on Client requirements
  • Analysis with product/legal/compliance and other business partners all amendments to standard product documentation that is requested by the Client
  • Coordinate implementation of regional and global cash management solutions of small size and low complexity
  • Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time
  • Accurately report project status, escalating effectively for "on hold" and slow moving deals
  • Ensure strict adherence to defined quality standards and practices outlined in "best practices" collateral
  • Consistently achieve "excellent" rating in scheduled quality reviews
  • Co-ordinate Sales, Product Management, Client Services and Operations partners to ensure client satisfaction - navigate bank on behalf of client, leveraging Citi's global resources and escalation channels as required to ensure smooth delivery
  • Ensure detailed and timely functional partner engagement leveraging defined tools effectively (e.g., CRM engagement and completed CSR handover process 4/6 weeks before scheduled "go live")
  • Attending when necessary Client meetings in close cooperation with TTS Product Sales and Relationship Managers
  • Enhanced client satisfaction should be reflected in positive client survey scores and documented during detailed post implementation reviews and case book write ups for future implementation usage and marketing purposes
  • Tracking and communicating internally the status of the deals
  • Effective maintenance and communication of MIS and project metrics
  • Provide ongoing senior management updates on key projects as required
  • Participate in staff forums and survey process
  • Complete all mandatory and personal development training as stipulated by controls officer and team lead
Requirements
  • 0-2 years relevant experience
  • Results orientation - evidence of proactively driving projects to conclusion
  • Excellent communication skills
  • Organizational and planning skills
  • Negotiation, decision making and problem solving skills
  • Ability to manage high workload within a pressurized environment
  • Flexibility - ability to manage a varying workload (ie, volume, complexity and composition)
  • Ability to manage complex integration solutions, working alongside Technical and Technology teams
  • Good work ethic - willingness to take a "hands on" approach to ensuring all elements of the solution are delivered as specified
  • Attention to detail and experience of working in a controlled environment
  • Corporate treasury and cash management knowledge as a significant advantage
Education

Bachelors/University degree or equivalent experience


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