Planning & Order Execution Team Lead - Americas

hace 2 días

Valle de Chalco Solidaridad, México Grundfos A tiempo completo
About the Role

We are seeking a highly skilled and experienced Planning & Order Execution Team Lead to join our team in the Americas region. As a key member of our global supply chain team, you will be responsible for planning and executing orders of spare parts, ensuring a strong and efficient after-sales supply chain that supports customer orders and delivers as requested within the region.

Key Responsibilities
  • Manage customer service complaints in aftersales, securing delivery of spare parts towards customers within America by being accountable for the following processes/tasks:
  • Responsible for CIC tickets handling submitted by the region CSSC teams, ensuring cases are solved or escalated with high quality and a high ability to respond to the service request.
  • Assist customers with order progression and supply chain issues.
  • Proactively improve SAP housekeeping and customer satisfaction.
  • Proactively work with improving our supply chain in collaboration with the Center of Excellence Team (CoE).
  • Administer return stock from customers based on Group Policies.
  • Close collaboration with both CSSC and Global Logistics in America – and globally.
  • Drive Daily Action Meetings with the 3PLs.
  • Follow up on Key Performance Indicators and identify root causes – escalate to CoE if necessary.
  • Coordinate tasks between team members in the Planning & Order Execution Team in GMX.
  • Develop team members in increasing skills within supply chain acumen.
  • Escalate employee issues or business issues to the manager of Global Spare Part Planning & Order Execution.
  • Identify and find best practices together with the two other team leads in GNL and SSG.
  • Drive improvements of collaboration with CSSC and GLOG.
Requirements
  • Bachelor's degree in supply chain/Logistics or commercial management.
  • 5-7 years of experience working with ERP SAP ERP/CRM/BW.
  • 5-7 years of experience in Customer Service and working experiences for/with a 3PL.
  • Highly developed communication skills in English.
  • Experience from working in a global company.
  • Knowledge of the Courier Express and LTL transportation business is essential.
  • Relevant experience as an indirect leader in a global position.
  • Analytic and problem-solving oriented.
  • Leadership skills.
What We Offer
  • Flexible working hours; up to 3 days' paid leave for volunteering.
  • Annual bonuses, internal well-being consultants and programmes, engaging team buildings.
  • Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
  • Long-term career development with regular dialogue, as well as continuous learning and development opportunities.
About Grundfos

Grundfos is a global leader in water and climate solutions, and we are committed to making a positive impact on the world. We believe in the importance of diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees.

We are proud to be a part of the Grundfos team and look forward to hearing from you.

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