Customer Care Lead Specialist
hace 1 semana
Job Summary
We are seeking a highly skilled and experienced Customer Care Lead Specialist to join our team at Acuity Brands. As a key member of our customer-facing team, you will be responsible for providing exceptional internal processing and backlog management support to ensure seamless order fulfillment.
Key Responsibilities
- Customer Pull-In Requests:
- Represent the customer perspective in the manufacturing environment, proactively asking questions and expressing needs on behalf of the customer.
- Make decisions on behalf of the customer and teach others to do the same.
- Facilitate the approval of more complex, project-level business opportunity requests prior to order entry.
- Lead customer support and manufacturing operations to establish, communicate, and execute the path to meeting the customer's needs.
- Proactively review and ensure system visibility of all team commitments both internally and externally.
- Ensure team is proactively communicating with support partners when commitments will be missed.
- Serve as first point of escalation for internal partners.
- Communicate team needs and potential solutions to leadership.
- Teach, mentor, and support others in their journey to effectively achieving the above.
Requirements
- Proven experience in customer-facing roles with a focus on internal customer support.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
- Strong leadership and team management skills.
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