Customer Care Lead Specialist

hace 1 semana


Valle de Chalco Solidaridad, México Acuity Brands A tiempo completo

Job Summary

We are seeking a highly skilled and experienced Customer Care Lead Specialist to join our team at Acuity Brands. As a key member of our customer-facing team, you will be responsible for providing exceptional internal processing and backlog management support to ensure seamless order fulfillment.

Key Responsibilities

  1. Customer Pull-In Requests:
  • Represent the customer perspective in the manufacturing environment, proactively asking questions and expressing needs on behalf of the customer.
  • Make decisions on behalf of the customer and teach others to do the same.
  • Facilitate the approval of more complex, project-level business opportunity requests prior to order entry.
  • Lead customer support and manufacturing operations to establish, communicate, and execute the path to meeting the customer's needs.
Order Management:
  • Proactively review and ensure system visibility of all team commitments both internally and externally.
  • Ensure team is proactively communicating with support partners when commitments will be missed.
  • Serve as first point of escalation for internal partners.
Team Leadership:
  • Communicate team needs and potential solutions to leadership.
  • Teach, mentor, and support others in their journey to effectively achieving the above.

Requirements

  • Proven experience in customer-facing roles with a focus on internal customer support.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong leadership and team management skills.


  • Valle de Chalco Solidaridad, México Acuity Brands A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Customer Care Lead Specialist. This role will be responsible for providing exceptional internal processing and backlog management support to ensure seamless order fulfillment across all channels.Key ResponsibilitiesCustomer Pull-In Requests:• Represent the...


  • Valle de Chalco Solidaridad, México Acuity Brands A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Customer Care Lead Specialist. This role will be responsible for providing exceptional internal processing and backlog management support to ensure seamless order fulfillment across all channels.Key ResponsibilitiesCustomer Pull-In Requests:• Represent the...


  • Ciudad de México, Ciudad de México Edgewell Personal Care Italy S.R.L. A tiempo completo

    {"h1": "Customer Marketing Specialist: Pharma and Convenience", "p": "At Edgewell Personal Care, we are seeking a skilled Customer Marketing Specialist to join our team in Mexico City. As a key member of our customer marketing team, you will be responsible for analyzing market trends and shopper behavior to identify growth opportunities and develop effective...

  • Collections Team Lead

    hace 2 días


    Valle de Chalco Solidaridad, México Citi A tiempo completo

    About the RoleThe Collections Team Lead is a key position within our organization, responsible for overseeing the daily operations of our call center area. This individual will work closely with the manager to ensure a smooth workflow and achieve predetermined goals.Key ResponsibilitiesAssist in the day-to-day operations of the call center area to ensure...


  • Ciudad de México, Ciudad de México Assurant, Inc. A tiempo completo

    Are you a seasoned leader looking to take on a new challenge? We're seeking a highly skilled Customer Care Supervisor to join our team at Assurant's Global Capability Center.Key Responsibilities:Lead a team of 15 to 30 professionals, driving performance and productivity through effective coaching, training, and motivation.Collaborate with clients to gather...


  • Santiago de Querétaro, Querétaro de Arteaga, México Kerry A tiempo completo

    About KerryKerry is a global leader in the food, beverage, and pharmaceutical industries, partnering with customers to create healthier, tastier, and more sustainable products consumed by billions worldwide. Our vision is to be our customers' most valued partner, driving a world of sustainable nutrition.Key ResponsibilitiesAs a Customer Care Support Team...


  • Valle de Chalco Solidaridad, México Avantor A tiempo completo

    About the RoleAvantor is seeking a highly skilled and experienced IT Support Lead Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and guidance to our employees and customers.Key ResponsibilitiesTechnical Support: Provide first-level technical support to employees and customers,...

  • Customer Care Specialist

    hace 3 semanas


    Ciudad de México, CDMX First Advantage A tiempo completo

    First Advantage is looking for a customer service specialist to join our team in our **Mexico **office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. **Responsibilities**: - ** Manage inbound customer communications**: - ** Consult on customer success** - Advise...


  • Ciudad de México Percepta International A tiempo completo

    Bilingual Customer Care Specialist MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. **What You’ll Be Doing** **During a Typical Day, You’ll** - Bring your passion and love for technology to know what’s going on with the latest technology products and help customers. - Answer incoming...


  • Santiago de Querétaro, México Freudenberg A tiempo completo

    Empowering people, creating technology. Responsibilities: Using software (Industrial Information Resources, Identification of Sales Opportunities Tool), the Lead Generation specialist will identify and analyze all plants and projects that fit the prospecting criteria defined by EagleBurgmann USA. After separating the plants & projects that fit the...

  • Senior Specialist

    hace 2 días


    Valle de Chalco Solidaridad, México LTIMindtree A tiempo completo

    Senior Specialist - Package ImplementationWe are seeking a highly skilled Senior Specialist to lead our package implementation projects. The ideal candidate will have a strong track record of successful project implementations, with a proven ability to translate business requirements into effective SAP FICO solutions.Key ResponsibilitiesLead and manage teams...


  • Ciudad de México NielsenIQ A tiempo completo

    **Job Description**: **Data Impact** The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact. This is where **Data Impact** comes in! We **collect** over 10 billion pieces of data daily...


  • Ciudad de México Percepta International A tiempo completo

    Bilingual Customer Care Specialist MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. **What You’ll Be Doing** **During a Typical Day, You’ll** - Bring your passion and love for technology to know what’s going on with the latest technology products and help customers. - Answer incoming...

  • Operations Team Leader

    hace 3 días


    Villa de Reyes, México Wallenius Wilhelmsen A tiempo completo

    Job SummaryAs an Operations Team Leader at Wallenius Wilhelmsen, you will be responsible for leading customer care and support teams. Your primary focus will be on monitoring and following up on operational activities through internal and external systems.Key ResponsibilitiesLead customer care teams to ensure timely and effective support to clientsMonitor...


  • Ciudad de México Believe A tiempo completo

    Company Description Founded in 2005, Believe is the worldwide leader in digital audio and video distribution for independent artists and labels. It is by combining technological and artistic skills in the service of digital distribution that the Group has based its expertise and has quickly positioned itself as a new player in the music industry...


  • Ciudad de México YouScan A tiempo completo

    We're looking for a Customer Care Specialist in Mexico City speaking **Spanish (fluent), English (B2/C1), and Portuguese (B1+)** to join the YouScan Customer Success team. This is an entry-level position. Excellence in customer service is a hallmark of our company. Together with your team—Account Executives, Customer Success Managers, and Support...


  • Valle de Chalco Solidaridad, México Marken A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Team Lead to join our team at Marken. As a key member of our operations team, you will be responsible for providing exceptional customer service and operational support to our clients.Key ResponsibilitiesOperational Oversight: Oversee and ensure daily operations are completed in a timely manner and...

  • Customer Service Lead

    hace 1 semana


    Valle de Chalco Solidaridad, México Aptiv A tiempo completo

    About the RoleAptiv is seeking a Customer Service Lead to manage client orders and establish a successful relationship with the internal team and external customers. This role involves managing client orders, reviewing and meeting established delivery deadlines, and communicating with internal and external stakeholders.Key ResponsibilitiesManage client...


  • Ciudad de México, Ciudad de México Edgewell Personal Care A tiempo completo

    About the RoleWe are seeking a highly skilled Trade Marketing Senior Specialist to join our team in Mexico City. As a key member of our global team, you will be responsible for accelerating sales in the market through the development and execution of plans and promotions at the point of sale.Key ResponsibilitiesAnalyze shopper behavior and trends to identify...


  • Ciudad de México, Ciudad de México Emerson A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior ISV Customer Care Specialist to join our team at Emerson. As a key member of our organization, you will play a vital role in ensuring the timely processing of orders and meeting customer request dates in line with our date management standards.Key ResponsibilitiesCommunication: Serve as the...