IT Service Delivery Specialist

hace 5 días

Guadalajara, Jalisco, México Omron A tiempo completo
Job Summary

We are seeking a highly skilled IT Service Delivery Specialist to join our team at Omron. As an IT Service Delivery Specialist, you will be responsible for providing top-notch technical support to our internal staff and contractors, ensuring seamless access to our internal network and systems.

Key Responsibilities
  • Provide first-class technical support to internal staff and contractors, resolving issues efficiently and effectively.
  • Maintain accurate and up-to-date software and hardware inventory for all supported Omron entities, both locally and remotely.
  • Utilize maturity of judgment under pressure to triage and diagnose user needs, ensuring timely and effective resolution.
  • Prioritize tasks and multitask appropriately, working in a rapidly changing global environment.
  • Collaborate with IT teams to record and publish knowledge transfer needed to support IT Service Center incidents and/or requests.
  • Support continual service improvement by reviewing and recommending modifications to standard operating procedures and work instructions.
  • Represent Omron in a professional, ethical, and socially responsible manner.
Requirements
  • At least an Associate's degree in a technical field, such as computer science or information technology, or equivalent work experience.
  • CompTia A+ and/or Network+ certification is highly preferred.
  • Minimum of 2-4 years of experience in a related field, with 3+ years preferred.
  • Thorough understanding of ITSM ticketing systems and associated tools.
  • Core technical competencies, including TCP/IP, Active Directory, DNS, and Microsoft Windows Operating Systems.
Preferred Qualifications
  • Bilingual in Spanish and English.
  • ERP and Applications support.
  • Microsoft Office 365 Administration.
  • ITIL knowledge.
What We Offer

Omron is an Equal Opportunity Employer, committed to providing equal employment opportunities to all employees and job applicants, regardless of their race, religion, gender, age, disability, social status, ethnic origin, immigration status, opinions, sexual preferences, marital status, pregnancy, or any other factor that goes against human dignity.

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