IT Support Specialist

hace 4 días


Guadalajara, Jalisco, México Cognizant A tiempo completo

About the Role:

We're seeking a highly skilled and motivated IT Support Specialist to join our team at Cognizant. As a key member of our IT department, you will play a critical role in providing exceptional support to our clients and ensuring the smooth operation of our IT systems.

Key Responsibilities:

  • Adhere to established processes and procedures to ensure timely and effective resolution of IT incidents and service requests.
  • Provide technical support and troubleshooting for a range of IT issues, including hardware, software, and network problems.
  • Collaborate with internal stakeholders to identify and resolve technical issues, and to implement process improvements.
  • Contribute to the development and maintenance of knowledge management systems and processes.
  • Participate in knowledge sharing sessions and act as a buddy for new hires.

Requirements:

  • 1+ year of experience in IT support or a related field.
  • Advanced English language skills.
  • Experience with ticketing systems and IT service management processes.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.

Why Cognizant?

Cognizant is a leading IT services provider that offers a dynamic and supportive work environment. We invest in our employees' growth and development, and provide opportunities for career advancement. Our benefits and salary package are highly competitive, and we offer a range of perks and rewards to recognize and reward our employees' contributions.


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