Travel Reservations Expert

hace 4 semanas


Xico, México Amex A tiempo completo
About the Role

We're seeking a highly skilled Travel Consultant to join our contact center team, where you'll play a critical frontline role in delivering world-class customer service to our premium card members in the United States.

Key Responsibilities
  • Deliver exceptional customer service in an in-bound, high-volume travel call servicing environment
  • Delight our premium card members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements
  • Understand customer needs through consultation to deliver innovative and extraordinary interactions
  • Research, plan, and carry out personalized travel experiences, including booking domestic and international flights, car, and/or hotel travel arrangements
  • Communicate new and existing product offerings and value propositions relevant to the card member
What You'll Gain

As a Travel Consultant, you'll have the opportunity to grow your skills through industry-leading training and ongoing mentoring, all while learning what it means to continually set standards for outstanding, customer-first service.

You'll be part of a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other.

At American Express, you'll be recognized for your contributions, leadership, and impact; every colleague has the opportunity to share in the company's success.

We're committed to creating a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally.



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