Desktop Support Engineer

hace 2 meses


Tampico, Tamaulipas, México Cabot Corporation A tiempo completo
About the Role

Cabot Corporation is seeking a highly motivated and technically adept Desktop Support Engineer to join the Digital Service Delivery Management team at our Altamira, Mexico facility.

Key Responsibilities
  • Provide second-level IT technical support of desktops and IT equipment at the site or remotely.
  • Diagnose and problem solve issues on a particular technology or local applications.
  • Resolve problems of medium complexity.
  • May assist with the coordination of regional activities and support Digital projects & Global initiatives.
How You Will Make an Impact
  • Provides second-level support directly to local users at business or manufacturing sites or to regional users remotely.
  • Ensures smooth and timely attention and solution to user problems.
  • Handles a wide variety of service issues.
  • Consistently meet Service Level Agreements and communicate directly with customers via phone, e-mail, and remote diagnostics to identify, reproduce and resolve reported issues.
Requirements
  • 5+ years of 2nd-level desktop support experience required.
  • High School Graduation is required.
  • Technical Certifications preferred:
  • A+ certification.
  • Hardware / OEM warranty certifications.
  • Microsoft certifications.
What We Offer
  • Dynamic, Flexible, Hard Working, Team Environment.
  • Benefits, Vacation, Etc.
  • Feedback.
  • Support.

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