Senior Employee Services Specialist
hace 1 mes
We are searching for an experienced Employee Services Senior Specialist to join our Global Business Services (GBS) People & Culture (P&C) team at Warner Bros. Discovery.
Key Responsibilities- Provide efficient and highly informative first-point-of-contact service to all Warner Bros. Discovery employees, alumni, managers, and business partners.
- Focused on a seamless customer experience and great customer care, the Senior Specialist uses information from multiple systems and resources to respond to inquiries.
- Provide navigational support to employees on self-service/HR tools such as Workday and ServiceNow, and route/escalate inquiries for advanced support.
- Use the case management system to accurately process, record, close or escalate transactions in accordance with established service level agreements.
- Collect required information or back-up documentation from employees or external customers, and tactfully ask customers probing questions to establish context and ensure the solutions offered or the escalation path is appropriate and most likely to succeed.
- Provide feedback internally, proposing new and effective ways to resolve problems and improve productivity (i.e., continuous improvement efforts), while maintaining broad knowledge of policies, procedures, and resources.
- 3-5 years Human Resources administrative, Commercial or related experience required, preferably from a global, HR or Customer Service Center environment.
- Must be able to maintain confidentiality and use confidential information appropriately.
- Ability to work an 8-hour shift expected to be scheduled between 7AM to 8PM central time, Monday through Friday, with flexibility when required.
- Fluency in English and Spanish is required, with Brazilian Portuguese being a plus but not required.
- Experience with Workday HR/payroll or other SaaS payroll and ServiceNow or other case management/knowledgebase tools is strongly preferred, along with the ability to quickly learn new technology and software programs.
-
Global Employee Services Specialist
hace 1 semana
Xico, México Dyson A tiempo completoAbout Dyson:We are a global technology enterprise that solves complex problems with innovative solutions. Our mission is to make life easier and more efficient for people around the world. With a strong presence in Latin America, we are expanding our team in Mexico City to support our growth ambitions.Job Summary:We are seeking a highly skilled Global...
-
Senior Quality Assurance Specialist
hace 4 semanas
Xico, México Ntt Data Services A tiempo completoAbout the Role: We are seeking a skilled Senior Quality Assurance Specialist to join our team in Mexico City, Mexico. In this role, you will be responsible for ensuring the quality of software applications by planning and executing comprehensive testing strategies.Key Responsibilities:Negotiate test effort purposes and deliverables with stakeholdersAssess...
-
Senior Technical Support Specialist
hace 4 días
Xico, México Ntt Data A tiempo completo**Job Overview**We are seeking a Senior Technical Support Specialist to join our team in Mexico City, where you will be responsible for performing basic configuration of desktops, notebooks, and printers. The ideal candidate will have basic knowledge of Windows operating systems and excellent client service skills.**About NTT DATA Services**NTT DATA Services...
-
Human Resources Data Specialist
hace 2 meses
Xico, México Warner Bros Careers A tiempo completoWorkforce Administration Senior SpecialistWe are seeking an experienced Workforce Administration Senior Specialist to join our Global Business Services (GBS) People & Culture (P&C) Operations team.
-
Employee Services Associate
hace 4 semanas
Xico, México Warner Bros. Discovery A tiempo completoAt Warner Bros. Discovery, we are searching for an Employee Services Associate to join the Global Business Services team.This role provides efficient and highly informative first point-of-contact service to all Warner Bros. Discovery employees, their managers and business partners. The associate uses information from multiple systems and resources to respond...
-
Senior Technical Configuration Specialist
hace 4 días
Xico, México Ntt Data A tiempo completoAbout the RoleWe are seeking a Senior Technical Configuration Specialist to join our team in Mexico City, Mexico.The successful candidate will be responsible for performing basic configuration of desktops, notebooks, and printers. They may also assist with simple parts replacement and repair on these devices.Travel may be required, and the ideal candidate...
-
Senior Technical Support Specialist
hace 4 días
Xico, México Ntt Data Services A tiempo completo**Job Overview:**We are seeking a highly skilled Senior Technical Support Specialist to join our team in Mexico City. The ideal candidate will have strong technical knowledge and excellent client service skills.**Key Responsibilities:**Performs advanced technical configurations of desktop, notebook, and printer systems.Assists with complex parts replacement...
-
Database Systems Specialist
hace 7 días
Xico, México Tata Consultancy Services A tiempo completoTata Consultancy Services is a leading IT consulting and business solutions firm.We are seeking a highly skilled Database Systems Specialist to join our team in the IT services and consulting industry.The successful candidate will have experience with SQL databases, strong analytical skills, and excellent problem-solving abilities.This is a full-time...
-
Senior Financial Services Specialist
hace 2 meses
Xico, México Wtw A tiempo completoOverviewWtw seeks a skilled Senior Financial Services Specialist to drive financial growth and strategic partnerships in the country. This role is pivotal in enhancing our FINEX P&L, developing business opportunities, and fostering client relationships.Key Responsibilities:Collaborate with local leadership to optimize FINEX P&L and align it with the...
-
Senior Account Services Specialist
hace 1 día
Xico, México Under Armour A tiempo completoAccount Services Sr. ProfessionalWe are seeking a highly skilled and experienced Account Services Sr. Professional to join our Wholesale team at Under Armour. This role is responsible for providing exceptional customer service, driving revenue growth, and increasing sales productivity.About the RoleThis Senior Account Services Specialist will facilitate...
-
Senior Systems Integration Specialist
hace 2 meses
Xico, México Ntt Data A tiempo completoWe are currently seeking a Senior Systems Integration Specialist to join our team in Mexico City, MX. This role requires on-site integration of company and multi-vendor systems solutions, including hardware, software, and networking products as well as operating systems.Key responsibilities include:On-site and/or remote installation, implementation,...
-
Senior Logistics Business Development Specialist
hace 2 días
Xico, México Fuze Logistics Services Inc A tiempo completoFuze Logistics Services Inc. is a pioneering next-generation 3PL headquartered in Montreal, with offices spanning across North America.Our company leverages cutting-edge technologies and decades of industry expertise to facilitate the global transport of freight.We are seeking a Senior Logistics Business Development Specialist to join our Mexico divisionThis...
-
Senior IT Service Delivery Specialist
hace 2 meses
Xico, México Thermo Fisher Scientific A tiempo completoJob SummaryWe are seeking a highly skilled Senior IT Service Delivery Specialist to join our team at Thermo Fisher Scientific. In this role, you will be responsible for delivering exceptional IT services to our site, partnering with business leaders to drive best-in-class service delivery.
-
Employee Benefits Specialist
hace 2 meses
Xico, México Ibm A tiempo completoIntroduction Ibm offers a unique opportunity for an Employee Benefits Specialist to lead daily activities of Pension Plan for Mexico. This role will act as program focal point, vendor manager, data analyst, controls and compliance agent supporting internal controls activities and audits. The specialist will implement actions that promote the Client...
-
Senior Employee Relations Manager Position
hace 2 meses
Xico, México Citi A tiempo completoAbout the RoleCiti seeks a highly experienced Senior Employee Relations Manager to join our team. This role is ideal for a seasoned professional with a strong background in employee relations, regulatory compliance, and internal audit reviews.Key Responsibilities:Participate in regulatory exams and internal audit reviews, ensuring adherence to Citi's...
-
Senior Desktop Support Specialist
hace 7 días
Xico, México Ntt Data A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Desktop Support Specialist to join our team in Mexico. The ideal candidate will have experience in basic configuration and troubleshooting of desktop, notebook, and printer devices.Key ResponsibilitiesPerform routine maintenance and repairs on computer equipmentAssist with simple parts replacement and...
-
Senior Technical Integration Specialist
hace 2 meses
Xico, México Ntt Data A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Integration Specialist to join our team in Mexico City, providing on-site integration of company and multi-vendor systems solutions. This role requires strong technical expertise in hardware, software, and networking products as well as operating systems.The successful candidate will be...
-
Financial Services Transaction Specialist
hace 2 meses
Xico, México Citi A tiempo completoAbout the RoleCiti is a leading global bank with operations in over 160 countries. As a Financial Services Transaction Specialist, you will play a critical role in supporting our Treasury and Trade services teams.
-
Financial Services Specialist
hace 1 mes
Xico, México Daimler Truck North America A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Financial Services Specialist to join our team at Daimler Financial Services Mexico.Key ResponsibilitiesFulfill document requests from external customers, including contract and title copies, loan balance reports, amortization schedules, and account payment histories.Support minor accounts payable...
-
Senior Web Scraping Specialist
hace 1 mes
Xico, México Topcorner Advisory Solutions Inc. A tiempo completoJob SummaryWe are seeking a highly skilled Senior Web Scraping Specialist to join our team at Topcorner Advisory Solutions Inc.The ideal candidate will have 3+ years of experience in web scraping, with a strong background in Python and ability to work independently.About the CompanyTopcorner Advisory Solutions Inc. is a global IT services provider...