Employee Services Associate

hace 6 días


Xico, México Warner Bros. Discovery A tiempo completo

At Warner Bros. Discovery, we are searching for an Employee Services Associate to join the Global Business Services team.

This role provides efficient and highly informative first point-of-contact service to all Warner Bros. Discovery employees, their managers and business partners. The associate uses information from multiple systems and resources to respond to inquiries; provides navigational support to employees on self-service/HR tools such as Workday and ServiceNow and routing/escalating inquiries for advanced support.

The Employee Services Associate accurately processes, records, closes or escalates transactions in accordance with established service level agreements. This includes collecting required information or back-up documentation from employees or external customers, and using the case management system to ensure completeness of case notes, aligning with company and audit expectations.

We require a Bachelor's degree in Human Resources or related field and fluent English skills. Previous experience in HR administrative or related roles, preferably with supervisory responsibilities from a global entertainment environment is also necessary.

In return, we offer a competitive salary range of $60,000-$80,000 per annum, depending on location, and the opportunity to work with a diverse group of professionals who share a passion for delivering exceptional customer service. Our benefits package includes comprehensive health insurance, retirement plan, paid time off, and more. If you are passionate about providing world-class support to our employees, we encourage you to apply for this exciting opportunity.



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