CX Operational Effectiveness Specialist

hace 1 semana


Ciudad de México, Ciudad de México Maersk A tiempo completo

About the Role:

We're seeking a talented CX Operational Effectiveness Analyst to join our team at Maersk. As a dynamic and customer-focused professional, you'll deliver exceptional client support in a fast-paced environment.

Key Responsibilities:

  • Workflow Triage and Case Assignment
  • Booking Services for Special Clients
  • Onboarding and Reporting Clients with Company Tools
  • Longstanding Follow-up for Demurrage Containers
  • Contingence Notifications and Release Services

Requirements:

  • Academic Background: Bachelor's degree in business administration, logistics, or related fields.
  • Years of Experience: 1 year in logistics.
  • Software: ERP and Excel Intermediate (Pivot Tables & Formulas).
  • Technical Skills: Handling High Intensity Work Environment.
  • English Level: B1.

Competencies:

  • Multitasking
  • Strong Sense of Urgency
  • Customer Centricity
  • Excellent Verbal and Written Communication Skills
  • Strong Problem Solving and Persuasion
  • Agility
  • Stakeholder Management

What We Offer:

At Maersk, we provide exciting global career opportunities that enhance your skills through our award-winning talent development programs. Our dynamic work environment keeps you energized and motivated, as you join a values-driven, diverse, and passionate team that truly supports one another. We are dedicated to fostering a culture of fairness, respect, responsibility, and care for our business and customers.

Maersk is committed to a diverse and inclusive workplace, and we welcome applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.



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