Production Support Specialist
hace 1 día
**The Role**
- As a Production Support Specialist at Tala, you will be responsible for ensuring the high availability of our platform across all markets. You will work closely with engineering, CX, product, and program teams globally to respond to production incidents and improve our monitoring and alerting systems.
**Key Responsibilities**:
- Ownership of escalations from the in-country CX teams, debugging and identifying problems, resolving when possible, and escalating to appropriate teams when necessary
- Continuous improvement of our monitoring dashboards and alerts
- Collaboration with the CX team to identify patterns in customer and product issues and propose improvements
- Sharing product knowledge and best practices with the global Production Support Engineers team
- Continuous improvement of our documentation library to enable faster onboarding of new team members and more efficient response times
**Requirements**:
- 3+ years of experience working in a technology environment with experience in microservices architecture
- 3+ years of experience in incident response or a similar role
- Knowledge of various monitoring platforms such as AWS CloudWatch, SumoLogic, APM monitoring (NewRelic, Instana), mobile (Crashlytics data), BI (Looker, Snowflake)
- Sufficient knowledge of relational databases to be able to construct basic queries
- Excellent debugging and documentation skills
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