Embedded Systems Technical Support Expert

hace 2 semanas


Guadalajara, Jalisco, México Nxp Semiconductors A tiempo completo

At NXP Semiconductors, we are committed to delivering exceptional customer experience by providing top-notch technical support. As an Embedded Systems Technical Support Expert, you will play a crucial role in ensuring our customers receive the highest level of service and satisfaction.

Job Responsibilities:
  • Manage the global technical support infrastructure for products under your responsibility.
  • Provide technical support, consultancy, and guidance to customers during the system definition phase.
  • Support development activities of customers based on international and local standards.
  • Support technical design-in and lead customer projects.
  • Provide technical product trainings to customers.
  • Work closely with engineering to scope, create, edit, and publish hardware documentation necessary for worldwide customers to design systems using NXP processors.
  • Manage technical customer support activities, including remote and on-site support and calls with internal teams.

Key Qualifications:

  • Bachelor's degree in Electrical Engineering, Automation, or Electronic Information Engineering, or equivalent experience.
  • Familiarity with software on embedded platforms (Embedded C).
  • Interest and willingness to work with embedded processors.
  • Curiosity into how modules work in a system and understanding such modules to solve issues.
  • Interest in hardware evaluation boards, board support packages, kernels, and images (Linux).
  • Familiarity with programming embedded MCUs and RTOS.
  • Knowledge of interfaces like UART, SDIO, I2C, SPI, etc.
  • Familiarity with ARM microcontrollers and/or microprocessors.
  • Able to work independently, be self-motivated, equipped with a good team spirit, a strong sense of responsibility, and a creative problem solver.

Salary: $80,000 - $110,000 per annum, depending on location and experience.



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