Technical Support Expert
hace 1 mes
We are seeking a highly skilled Technical Support Expert to join our team at F5. This is an exciting opportunity for a motivated technologist with a broad skillset to deliver technical solutions in a fast-paced environment.
As a Technical Support Expert, you will problem-solve, repair relationships, and detail technical interactions related to Windows 10, macOS clients, and our infrastructure systems. You will provide accurate, satisfactory answers to customer queries and concerns, de-escalate situations involving dissatisfied customers, and guide callers through troubleshooting.
Main Responsibilities:
- Take customer calls and provide excellent customer service
- De-escalate situations involving dissatisfied customers
- Guide callers through troubleshooting and navigating company resources
- Provide IT Operational support by resolving incidents, requests, and problems associated with various IT systems
- Interface with other Core Services teams to solve complex issues
- Create / Maintain support solutions and documentation for the service desk
- Ensure ongoing communications regarding system issues/activities with all stakeholders
- Uphold F5's Business Code of Ethics and report violations or policy breaches
Requirements:
- Associates Degree in computer science or related field OR equivalent work experience in a technical field related to Information Technology
- Minimum of two (2) years as a Technology Support Specialist or equivalent
- 3+ years of solid customer service experience
- CompTIA (or similar) certifications are preferred
- Microsoft certifications are preferred
- KCS Practices certification is preferred
What We Offer:
- An estimated salary of $85,000 per year, commensurate with experience
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off
- The opportunity to work with a diverse and global community
- Continuous learning and development opportunities
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