Expert Support Technician

hace 3 días


Guadalajara, Jalisco, México Epam Systems A tiempo completo

We are seeking a skilled and detail-oriented Expert Support Technician to join our team at Epam Systems.

About the Role:

This position involves working as part of a dynamic team responsible for providing top-notch technical support to our clients. As an Expert Support Technician, you will be the primary point of contact for resolving complex technical issues, ensuring timely and effective resolution.

Key Responsibilities:

  • Resolve technical issues through thorough analysis and problem-solving skills
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Maintain accurate records of incidents and resolutions, ensuring compliance with quality standards
  • Provide exceptional customer service, ensuring client satisfaction and loyalty
  • Participate in training and professional development activities to enhance technical skills and knowledge

Requirements:

To succeed in this role, you will need:

  • A Bachelor's degree in Computer Science or a related field
  • At least 6 months of relevant work experience in technical support or a related field
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively
  • Ability to work effectively in a fast-paced, dynamic environment

Benefits:

We offer a comprehensive benefits package, including:

  • A competitive salary of $65,000 - $85,000 per year, depending on experience
  • Opportunities for career growth and professional development
  • A collaborative and inclusive work environment
  • Flexible work arrangements, including remote work options
  • Access to cutting-edge technology and tools

About Us:

Epam Systems is a leading global provider of digital transformation services, committed to delivering innovative solutions that drive business results. We value diversity, equity, and inclusion, and strive to create a workplace culture that reflects these values.


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