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Responsibilities:
", "ul": [{"li": "Provide effective leadership and guidance to the Operations Support team, fostering a collaborative and high-performing work environment."}, {"li": "Oversee the day-to-day activities of the team, ensuring tasks are completed accurately and within designated timelines."}, {"li": "Foster a culture of continuous improvement and employee development, supporting the professional growth of team members."}, {"li": "Ensure alignment of client expectations with vendor performance."}, {"li": "Develop and maintain strong relationships with internal stakeholders, such as operations and client services, as well as external clients."}, {"li": "Proactively address client inquiries and concerns and collaborate with the team to provide timely and effective solutions."}, {"li": "Drive operational excellence by implementing and maintaining efficient processes and procedures."}, {"li": "Collaborate with cross-functional teams to identify opportunities for improvement and implement corrective actions."}, {"li": "Utilize analytics tools and techniques to analyze operational data, identify trends, and derive actionable insights for process optimization and performance improvement."}, {"li": "Establish a strategic communication cadence with Operations Support staff and vendors, emphasizing alignment, performance, and solutions delivery."}, {"li": "Ensure clear and effective communication channels between internal and external clients, Operations Support staff, and vendors."}, {"li": "Prepare and present reports to internal and external clients and vendors, including key performance indicators (KPIs), inventory inquiries, and other relevant metrics."}, {"li": "Identify opportunities for IT enhancements that can improve operational efficiency and effectiveness for clients, vendors, and Choice Logistics."}, {"li": "Collaborate with IT teams to implement system enhancements and support the integration of technology solutions."}], "h2": "Requirements:
", "ul": [{"li": "Bachelor\u2019s Degree"}, {"li": "5+ Years of Logistics/Supply Chain Experience"}, {"li": "2+ Years of Customer Facing Experience"}, {"li": "Proven work experience in operations management, supply chain management, or a similar role, with a focus on client support and vendor management."}, {"li": "Demonstrated ability to lead and motivate a team, driving performance and fostering a collaborative work environment."}, {"li": "Exceptional Interpersonal, Written, and Verbal Communication Skills"}, {"li": "Proficiency in utilizing data analysis tools and techniques to identify trends, insights, and areas for improvement."}, {"li": "Familiarity with logistics and supply chain management systems, as well as reporting tools."}, {"li": "Ability to thrive in a fast-paced environment and adapt to changing priorities and deadlines."}, {"li": "Advanced knowledge in Microsoft Office"}, {"li": "Proficiency in English and Spanish"}, {"li": "Portuguese basic knowledge is a plus"}]}
