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Billing and Collections Specialist

hace 2 meses

Xico, México Bright A tiempo completo
{"About Bright": "We're a fintech solar energy startup on a mission to reverse climate change, starting in Mexico. We power the solar installer and entrepreneurial ecosystem, simplifying the process through automation.", "Our Mission": "To bring clean solar energy to Mexico and make it accessible to everyone.", "Job Summary": "We're looking for a Billing and Collections Analyst to join our team. As a key member of our Billing team, you'll play a critical role in achieving Bright's goals by aligning the Billing team with the company's priorities. Your responsibilities will include ensuring all customers have a clear path on their billing process and comply with their contract payments on time.", "Responsibilities": "- Communicate with delinquent customers to ensure they pay their outstanding bills.
- Attend via Whatsapp and calls to customers to resolve billing questions.
- Negotiation and closing of agreements.
- Implement a protocol for clients with pending payments, which will allow us to standardize the collection process and debt settlement offers to our clients.
- Customer service", "Requirements": "- 2 years of experience performing collections work in a call center, ideally (but not mandatory).
- Comfortable having direct contact with the customer to recover their debt.
- Metric driven and comfortable working under specific objectives.
- Skills: sense of urgency, grit, objection handling, organization, and prioritization.", "Benefits": "- Opportunity to learn about the distributed generation regulatory scheme in Mexico.
- Fun, high-caliber team that trusts you and gives you the freedom to be brilliant.
- Possibility to earn equity at Bright.
- Private health insurance.
- Access to cost-free mental health care.
- Parental leave.
- Access to top-tier mentorship programs.
- Remote work.
- Salary range: 15,000-20,000 MXN monthly gross.", "Language": "en-US"}