Hospitality Service Ambassador

hace 3 semanas


Quintana Roo, México Accor Hotels A tiempo completo

About the Role:

We are seeking a skilled and friendly Guest Relations Officer to join our team at Accor Hotels. This is an exciting opportunity for someone who enjoys interacting with guests and providing exceptional service.

Job Summary:

The Guest Relations Officer will be responsible for addressing guests' service needs in a professional, positive, and timely manner. This includes welcoming and acknowledging each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Main Responsibilities:

  • Address guests' service needs in a professional, positive, and timely manner.
  • Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Actively listen and respond positively to guest questions, concerns, and requests.
  • Anticipate guests' service needs and assist other employees to ensure proper coverage and prompt guest service.
  • Answer telephones using appropriate etiquette.

Qualifications:

We are looking for a female candidate who speaks English and Russian fluently. A strong communication skill is essential to excel in this role.

Salary:

The estimated salary for this position is $50,000 per year.

About Us:

Accor Hotels is a leading hospitality company that values its employees and provides excellent opportunities for growth and development.



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