Hospitality Service Agent
hace 1 mes
**Job Summary:**
We are seeking a Hospitality Service Agent to join our team at The St. Regis Kanai Resort in Riviera Maya, Mexico.
**About the Job:
The Hospitality Service Agent is responsible for providing exceptional service to guests by processing check-ins and check-outs, room assignments, and room change/late check-out requests. They will also secure payment, activate/reissue room keys, and ensure rates match market codes.
The ideal candidate will have excellent communication skills, be able to work well under pressure, and maintain confidentiality of proprietary information.
**Key Responsibilities:**
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
- Secure payment; activate/reissue room keys.
- Ensure rates match market codes, document exceptions.
- Verify/adjust billing for guests.
- Communicate to appropriate staff when guests are waiting for an available room.
- Advise guest of messages.
- Clear departures in computer system.
**Requirements:**
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
**Benefits:**
- Competitive salary: $12.50-$15.00 per hour.
- Benefits package including health insurance, retirement plan, and paid time off.
**Company Overview:**
Marriott International, Inc. is a global hospitality company with over 50 luxury hotels and resorts around the world. We are committed to delivering exquisite experiences for our guests and creating opportunities for our employees to grow and develop their careers.
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