Hospitality Service Agent

hace 1 mes


Quintana Roo, México Marriott International, Inc A tiempo completo

**Job Summary:**

We are seeking a Hospitality Service Agent to join our team at The St. Regis Kanai Resort in Riviera Maya, Mexico.

**About the Job:

The Hospitality Service Agent is responsible for providing exceptional service to guests by processing check-ins and check-outs, room assignments, and room change/late check-out requests. They will also secure payment, activate/reissue room keys, and ensure rates match market codes.

The ideal candidate will have excellent communication skills, be able to work well under pressure, and maintain confidentiality of proprietary information.

**Key Responsibilities:**

  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
  • Secure payment; activate/reissue room keys.
  • Ensure rates match market codes, document exceptions.
  • Verify/adjust billing for guests.
  • Communicate to appropriate staff when guests are waiting for an available room.
  • Advise guest of messages.
  • Clear departures in computer system.

**Requirements:**

  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience required.

**Benefits:**

  • Competitive salary: $12.50-$15.00 per hour.
  • Benefits package including health insurance, retirement plan, and paid time off.

**Company Overview:**

Marriott International, Inc. is a global hospitality company with over 50 luxury hotels and resorts around the world. We are committed to delivering exquisite experiences for our guests and creating opportunities for our employees to grow and develop their careers.



  • Quintana Roo, México Accor Hotels A tiempo completo

    About the Role:We are seeking a skilled and friendly Guest Relations Officer to join our team at Accor Hotels. This is an exciting opportunity for someone who enjoys interacting with guests and providing exceptional service.Job Summary:The Guest Relations Officer will be responsible for addressing guests' service needs in a professional, positive, and timely...


  • Quintana Roo, México Marriott International, Inc A tiempo completo

    Job OverviewThe St. Regis Butler program is renowned for its high-touch, personalized service. As a Luxury Hospitality Ambassador, you will be the primary face of this program, delivering bespoke experiences and services to guests throughout their stay.Key Responsibilities:- Coordinate efforts with Butler Valets and other hotel departments to meet guest...

  • Hospitality Associate

    hace 2 semanas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    Job Responsibilities:We are seeking a skilled and enthusiastic Ayudante De Bar to join our team. As a Ayudante De Bar, you will be responsible for providing exceptional service to our guests by ensuring the bar area is clean and well-stocked. You will also be responsible for maintaining a high level of product knowledge and providing recommendations to...

  • Hospitality Assistant

    hace 4 semanas


    Quintana Roo, México Marriott International A tiempo completo

    Job SummaryWe are seeking a dedicated Hospitality Assistant to join our team at Marriott International. This role is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and ensuring the highest standards of cleanliness and maintenance.Key Responsibilities:Maintain the cleanliness and organization of hotel...


  • Quintana Roo, México Marriott International, Inc A tiempo completo

    **Job Overview**We are seeking a skilled Hospitality Ambassador to join our team at The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico.**About the Role**This is a full-time opportunity with a competitive salary of $45,000 per annum, reflecting the resort's luxurious standards and the demanding nature...

  • Hospitality Team Leader

    hace 3 semanas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    Role OverviewWe are seeking an exceptional Hospitality Team Leader to join our team at Marriott International in The Riviera Maya EDITION at Kanai, Mexico. This role is responsible for overseeing the accuracy of room blocks, reservations, and group market codes.Key Responsibilities:Communicate company values and culture to new employeesReview and implement...


  • Quintana Roo, México Accor Hotels A tiempo completo

    Established in 2000, Rixos Hotels pioneers the concept of unparalleled luxury, inviting guests to discover a world of possibilities. Our properties present a unique experience inspired by local culture and global influences.**Job Overview**We are seeking a Front Desk Hospitality Professional to join our dynamic team. This role offers an exceptional...

  • Hospitality Ambassador

    hace 2 semanas


    Quintana Roo, México Accor Hotels A tiempo completo

    Accor Hotels is committed to providing an exceptional dining experience for our guests.We offer a competitive salary of $45,000 - $60,000 per year, depending on location and experience.About UsAs a worldwide leader in the hospitality industry, we welcome you as you are and provide opportunities for growth and development every day.At Accor Hotels, work...

  • Hospitality Expert

    hace 4 semanas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    Job OverviewWe are seeking a highly skilled and experienced Hospitality Expert - Beverage Services to join our team at The St. Regis Kanai Resort Riviera Maya in Playa Del Carmen, Mexico.About the RoleThis is a full-time position that requires the candidate to prepare drink orders for guests according to specified recipes using measuring systems, issue,...


  • Quintana Roo, México Accor Hotels A tiempo completo

    Company Overview: Fairmont Udaipur Palace is a luxury resort that offers an unforgettable experience to its guests. We are seeking a highly skilled and experienced Butler to join our pre-opening team.Job Description: As a Butler, you will be responsible for ensuring the highest level of guest satisfaction at all times. Your duties will include communicating...


  • Quintana Roo, México Course A tiempo completo

    Dynamic Entertainment Director Sought for Cancun ResortWe are currently seeking a seasoned Director of Entertainment to lead our team at the newly opening SLS Playa Mujeres Cancun, All-Inclusive Collection. This esteemed role demands a highly skilled professional with extensive experience in luxury hospitality and entertainment management.The ideal candidate...


  • Quintana Roo, México Marriott International, Inc A tiempo completo

    As a valued member of our team, you will have the opportunity to work in a dynamic and fast-paced environment at The St. Regis Kanai Resort Riviera Maya. This role is an exciting chance to develop your skills and experience in guest service and operations.About the Role:We are seeking an experienced Guest Service Representative who will be responsible for...


  • Quintana Roo, México Marriott International, Inc A tiempo completo

    OverviewThe St. Regis Kanai Resort Riviera Maya seeks a skilled Restaurant Team Leader to oversee the smooth operation of our dining areas. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and fostering a collaborative work environment.Estimated Salary: $60,000 - $80,000 per yearJob DescriptionWe are looking for...


  • Quintana Roo, México Accor Hotels A tiempo completo

    Located at the base of Blackcomb Mountain, Fairmont Chateau Whistler offers an unparalleled mountain luxury experience. This Canadian year-round outdoor adventure destination features ski-in, ski-out convenience in the winter and an on-site championship golf course in the summer. As Whistler's largest conference resort hotel, we provide 5 unique dining...


  • Quintana Roo, México Accor Hotels A tiempo completo

    Explore a rewarding career as a Room Service Waiter with Accor Hotels!About UsWe are more than just a hospitality leader - we welcome you for who you are. At Accor, you'll discover a world of opportunities to grow and learn every day, where work brings purpose to your life.Your RoleAs a Room Service Waiter, your key responsibilities will be to deliver...


  • Quintana Roo, México Hilton Worldwide, Inc. A tiempo completo

    Job Overview: We are seeking a highly experienced and innovative Director of Human Resources to lead our Human Resources function at Canopy Cancun, La Isla. As a key member of our leadership team, you will be responsible for developing and implementing strategic HR initiatives that drive business results and support the delivery of exceptional guest...

  • Senior Sales Manager

    hace 2 semanas


    Quintana Roo, México Hilton Worldwide, Inc. A tiempo completo

    Job Title: Senior Sales Manager - Global Hospitality LeaderAbout the Role:We are seeking a highly motivated and experienced Senior Sales Manager to join our team at Hilton Worldwide, Inc. As a key member of our sales leadership team, you will play a critical role in driving business growth and expansion through strategic sales initiatives.About You:To be...


  • Quintana Roo, México Marriott International, Inc A tiempo completo

    Company Overview">Edition Hotels combines the vision of boutique hotelier Ian Schrager with the service delivery of a world-class luxury hotel, creating an innovative experience in hospitality. The brand targets sophisticated consumers who understand quality, originality, design, and service excellence.">Salary Range">We offer a competitive salary range of...

  • Luxury Service Ambassador

    hace 2 semanas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    Role Summary:We are seeking a highly skilled Luxury Service Ambassador to join our team at The St. Regis Kanai Resort Riviera Maya, Mexico.About Us:The St. Regis brand is renowned for its commitment to delivering exquisite experiences at over 50 luxury hotels and resorts worldwide. Our iconic Butler Service is the epitome of bespoke service, tailored to meet...


  • Quintana Roo, México Marriott International, Inc A tiempo completo

    About the RoleWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. This role is perfect for someone who enjoys interacting with people, providing excellent service, and working in a fast-paced environment.Key ResponsibilitiesGreet customers warmly and provide assistance with purchasesDemonstrate...