Logistics Tracking Coordinator

hace 2 semanas


Guadalajara, Jalisco, México Rival A tiempo completo

At Rival, we're expanding our Mexico truckload freight and cross-border transportation operations, and we're looking for a skilled Tracking Specialist to join our team. As a key member of our logistics team, you'll play a vital role in supporting our tracking requirements, ensuring the smooth and efficient movement of goods across the border.

Key Responsibilities:

  • Manage incoming calls from carriers and customers, utilizing the tracking board to navigate efficiently and ensure prompt and accurate tracking of all shipments.
  • Initiate outbound calls to confirm timely arrivals and communicate any pertinent information or concerns.
  • Promptly input and convey received information through appropriate channels, updating loads and sending emails to relevant internal stakeholders as needed.
  • Maintain a high standard of quality in comments and emails, ensuring accuracy and attention to detail.
  • Assist in problem-solving and issue resolution, working collaboratively with the team to find solutions.

Requirements:

  • A High School Diploma or GED, with a College Degree strongly preferred.
  • Minimum of 2 years' work experience, with a proven track record of accurately and concisely relaying information through multiple channels.
  • Demonstrated ability to multitask in a high-pressure environment, with a focus on detail and accuracy.
  • Knowledge of Google Workspace products is a plus.
  • Fast-paced and able to work both independently and collaboratively with other team members to achieve results.
  • English Fluency (B2 High – C1)

What We Offer:

  • A comprehensive benefits package, including monthly grocery vouchers, vacation days, savings fund, medical insurance, and more.
  • A casual dress code, with a focus on a fun and collaborative work environment.
  • Opportunities for professional growth and development, with a commitment to supporting your personal and career goals.


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