Logistics Tracking Coordinator
hace 2 semanas
At Rival, we're expanding our Mexico truckload freight and cross-border transportation operations, and we're looking for a skilled Tracking Specialist to join our team. As a key member of our logistics team, you'll play a vital role in supporting our tracking requirements, ensuring the smooth and efficient movement of goods across the border.
Key Responsibilities:
- Manage incoming calls from carriers and customers, utilizing the tracking board to navigate efficiently and ensure prompt and accurate tracking of all shipments.
- Initiate outbound calls to confirm timely arrivals and communicate any pertinent information or concerns.
- Promptly input and convey received information through appropriate channels, updating loads and sending emails to relevant internal stakeholders as needed.
- Maintain a high standard of quality in comments and emails, ensuring accuracy and attention to detail.
- Assist in problem-solving and issue resolution, working collaboratively with the team to find solutions.
Requirements:
- A High School Diploma or GED, with a College Degree strongly preferred.
- Minimum of 2 years' work experience, with a proven track record of accurately and concisely relaying information through multiple channels.
- Demonstrated ability to multitask in a high-pressure environment, with a focus on detail and accuracy.
- Knowledge of Google Workspace products is a plus.
- Fast-paced and able to work both independently and collaboratively with other team members to achieve results.
- English Fluency (B2 High – C1)
What We Offer:
- A comprehensive benefits package, including monthly grocery vouchers, vacation days, savings fund, medical insurance, and more.
- A casual dress code, with a focus on a fun and collaborative work environment.
- Opportunities for professional growth and development, with a commitment to supporting your personal and career goals.
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