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ER Team Manager

hace 2 meses

Santiago de Querétaro, Querétaro de Arteaga, México Kerry A tiempo completo
About Kerry

Kerry is a leading global company that specializes in the food, beverage, and pharmaceutical industries. We partner with customers to create innovative products that meet the needs of consumers worldwide. Our vision is to be a valued partner to our customers, driving sustainable growth and nutrition.

About the Role

We are seeking an experienced ER Team Manager to lead our Employee Experience Services team in our Global Business Centre. As a key member of our organization, you will be responsible for managing a team of specialists who provide exceptional service to our employees and managers across the globe.

Key Responsibilities
  • Provide expert guidance and knowledge to team members on HR case management, HR support, and administration.
  • Analyze industry trends and best practices to drive innovation in Employee Relations and Manager Support services.
  • Develop and implement strategies to improve team performance and achieve key performance indicators (KPIs) and service level agreements (SLAs).
  • Own the Business Continuity Plan and Disaster Recovery Plan for HR support services and Tier 2 contact levels.
  • Lead a high-performing team to achieve operational results and deliver outstanding service.
  • Drive talent and performance through setting clear objectives, managing performance, and creating opportunities for growth and development.
  • Demonstrate expertise in the Kerry GBS framework and service model, and associated tools and systems.
  • Create and maintain a culture of Continuous Excellence across the team.
  • Lead the simplification and standardization of ways of working and processes based on industry leading practices.
  • Own relevant process documentation, training material, and measures definition.
Qualifications and Skills
  • Proven track record in delivering high-quality, compliant Employee Services.
  • Experience in managing Employee Relations cases in a large, multinational, and culturally diverse environment.
  • Passion for emerging trends in HR and Global Business services and their impact on business performance and customer experience.
  • Experience working in a multi-national and multi-lingual environment, both locally and remotely serviced.
  • Knowledge of case management practices.
  • Advanced use of MS Office and other key business tools.
  • Previous experience with SAP Successfactors HRIS and ServiceNow HR Service Delivery suite.
  • Expert knowledge of relevant employment law, local regulations, and data privacy laws.
Development of Self and Others
  • Comfortable ensuring all stakeholders are fully trained on correct user processes.
  • Confident giving targeted feedback to individuals and small groups, and widespread feedback to larger communities.
  • Proactively use problem-solving skills to drive the GBS development agenda and roll out large-scale education and training programs.
  • High level of English language proficiency.
  • Confidently able to deliver services and have high-quality interactions with Business Partners and Customer groups.
Qualifications/Experience
  • 5+ years of experience in Employee Relations or a related field.
  • Bachelor's degree in a relevant field.
Key Stakeholders
  • Employees, Managers, Global Experience & Solution Lead – Employee & Manager Support Services, relevant CoE's, HR Business Partners, Operations, Finance, 3rd party vendors & Regulatory bodies.
Health and Safety Responsibilities
  • Follow Group and company policies and procedures at all times.
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
  • Use all work equipment and personal PPE properly and in accordance with training received.
  • Report any issues or training needs to your Line manager and/or via your applicable incident reporting system.