Tech Support Lead

hace 6 días


Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo
About the Role

PepsiCo is seeking a highly skilled Tech Support Lead to join our team. As a Tech Support Lead, you will be responsible for leading a team of data engineers, database developers, and data analysts to sustain and enhance existing data analytic and dashboard solutions for supply chain performance managers, decision-makers, specialists, and frontline personnel.

Key Responsibilities
  • Lead the support agenda for analytics tools, including box monitoring, response, and communications to users and prioritization of support issues.
  • Own end-to-end analytic solutions, including UX, Data Models, ETL Design and Code, Front End (Tableau, PowerBI Dashboards, or Web Apps) and the support documentation.
  • Lead enhancement activities in an Agile approach, using Azure DevOps to organize, track, and measure the team's progress.
  • Partner with IT and data subject matter experts to assess each project's requirements and available data limitations.
  • Implement and oversee quality assurance processes to ensure the reliability and performance of the existing analytical solutions.
Requirements
  • Fluent in English.
  • Advanced SQL experience.
  • Intermediate to advanced Python experience.
  • Intermediate to advanced Tableau or Power BI experience.
  • Bachelor's degree or equivalent work experience in business systems or information technology.
About PepsiCo

PepsiCo is one of the largest food and beverage companies in the world, with iconic brands consumed more than a billion times a day in over 200 countries. We are a culture where all people are welcome, and we value diversity as a workforce and innovation for the organization.



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