Customer Service Representative

hace 1 día

Tijuana, Baja California, México Eddy Pump Corporation A tiempo completo
{"Responsibilities": "
\tServe as the primary point of contact for customers, handling inquiries, order processing, and resolving issues related to products or services in a timely and professional manner.
\tCommunicate effectively with customers in both languages (English and Spanish, etc.) to ensure accurate understanding and build rapport.
\tProvide product information, technical specifications, and pricing details to customers, assisting them in making informed purchasing decisions.
\tCollaborate closely with internal teams, including sales, production, and logistics, to ensure timely delivery of products and resolve any customer-related concerns.
\tProcess customer orders, track shipments, and update customers on the status of their orders, maintaining accurate records in the system.
\tHandle customer complaints or issues, investigate the root cause, and propose appropriate solutions to meet customer satisfaction.
\tFollow up with customers to ensure their concerns are resolved and gather feedback to improve overall customer experience.
\tIdentify opportunities to upsell or cross-sell products based on customer needs and preferences.
\tStay updated on product knowledge, manufacturing processes, and industry trends to provide accurate and up-to-date information to customers.
\tAdhere to company policies, procedures, and quality standards to ensure consistent and high-quality customer service.
", "Qualifications": "
\tProven experience as a Customer Service Representative or similar role in a manufacturing environment is preferred.
\tFluency in English and Spanish is essential. Exceptional verbal and written communication skills in both languages are required.
\tStrong customer service skills, with the ability to build positive relationships and effectively address customer needs and concerns.
\tExcellent problem-solving and conflict resolution abilities, with a focus on finding practical solutions for customers while considering manufacturing constraints.
\tProficient computer skills, including experience with customer service software, order management systems, and Microsoft Office Suite.
\tDetail-oriented with strong organizational skills to handle multiple tasks and prioritize workload effectively.
\tAbility to work collaboratively in a team environment, as well as independently with minimal supervision.
\tFlexibility to adapt to changing customer demands and work in a fast-paced manufacturing environment.
\tPositive attitude, resilience, and the ability to remain calm and professional under pressure.
\tAbility to work occasionally for the first few months at the San Diego Office.
", "Pay": "$35,000.00 per month", "Language": "English Fluently (required)"}

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