Financial Recovery Specialist

hace 1 mes


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo
Job Summary

We are seeking a skilled Financial Recovery Specialist to join our team at Hewlett Packard.

About the Role

This is a key position responsible for analyzing and researching customer receivables account delinquency, determining communication methods to facilitate payment, and resolving disputes related to customer payment on delinquent accounts. The ideal candidate will have strong written and verbal communication, negotiation, and conflict resolution skills, as well as a solid understanding of risk mitigation tools, collection processes, financial principles, and channel partners.

Main Responsibilities
  • Analyze and research customer receivables account delinquency, determining the type of communication method to facilitate payment
  • Resolve disputes related to customer payment on delinquent accounts, negotiate, and ensure payment from the customer
  • Recognize trends for non-payment and resolve the issues by engaging internal partners at all levels
  • Initiate the dispute resolution process with internal HP partners and follow up to ensure resolution for HP and the customer
  • Analyze at-risk customers and partners, recommend account strategies to prevent delinquencies, and may train new team members
Requirements
  • First-level university degree with a focus in business or economics; MBA preferred
  • Typically 4-6 years of experience in credit internally or in banking; or in collections
  • Strong written and verbal communication, negotiation, and conflict resolution skills
  • Solid problem-solving skills, good computer skills, developed prioritization skills, and a solid understanding of risk mitigation tools
What We Offer
  • A competitive salary of $85,000 per year, based on experience and qualifications
  • A dynamic work environment at Hewlett Packard, a leading technology company
  • Ongoing training and development opportunities to enhance your skills and career
How to Apply

If you are a motivated and experienced professional looking to take your career to the next level, please submit your application. We look forward to hearing from you.



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