Application Operations Specialist

hace 4 semanas


Xico, México Global Payments A tiempo completo
Key Responsibilities

As a key member of the Global Payments team, you will participate in business enhancements on the Merchant Accounting System, back-end processing, and ancillary systems. Your expertise will be instrumental in managing team releases, coordinating with internal customers on platform operations, and providing second-level support for Global internal teams related to the Merchant Accounting System, back-end processing, and ancillary systems.

Essential Duties

  • Participate in business enhancements on the Merchant Accounting System, back-end processing, and ancillary systems.
  • Manage team releases, coordinate with internal customers on platform operations.
  • Provide second-level support for Global internal teams related to the Merchant Accounting System, back-end processing, and ancillary systems.
  • Assist in the creation and maintenance of Merchant Accounting Operations procedures and processes.
  • Work on assignments requiring considerable initiative, understanding the implications of work and making recommendations for solutions.
  • Be available to provide 24/7 on-call support for the Merchant Accounting System.

Other Key Responsibilities

  • Establish and maintain key relationships with internal and external customers to ensure work products are delivered promptly.
  • Drive initiatives, collaborate with other teams and resources.

Requirements

  • Bachelor's Degree or relevant experience in place of education.
  • Minimum three years of Relevant Experience.
  • Information Technology Field and/or Bankcard Industry experience.
  • Able to work days, Mon-Fri, 8 AM to 5 PM.
  • Must be available for 24/7 On-Call production support.
  • Google Suite experience.
  • Merchant Accounting System (MAS) knowledge.

Preferred Qualifications

  • Demonstrated ability working in a high volume, high availability environment.


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