Supply Chain Planning Support Specialist
hace 2 semanas
Job Summary
We are seeking a highly skilled Supply Chain Planning Support Specialist to join our team at Blue Yonder. In this role, you will provide functional and technical support to customers during upgrades, deployments, and post-production phases.
About Us
Blue Yonder is a leading provider of supply chain planning solutions. We are committed to helping our customers achieve their goals through innovative technology and exceptional service.
Key Responsibilities
- Provide functional and technical support to customers during upgrades, deployments, and post-production phases.
- Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in our solution.
- Provide advice to customers and partners regarding industry best practices and process methodology.
- Document learnings and create knowledge articles for repeated cases.
- Bring in new ideas for automation, re-use, and service improvements.
- Understand the SaaS offering, features, and functionality deployed for a given customer.
- Work closely with our Solution Experts for complex issue resolution, including Product Development.
Requirements
To be successful in this role, you will need:
- 3+ years of experience in the supply chain planning domain.
- 3+ years of experience in the software/SaaS industry.
- Technical experience with BY products, specifically Demand, Fulfillment, SCPO Platform.
- Experience with customer/client support in supply chain software.
- Excellent communication and interpersonal skills.
- Able to work calmly under pressure and meet deadlines.
- Strong multi-tasking skills.
- Self-motivated and quick learner.
- Able to work flexible hours, including evenings and weekends.
Benefits
We offer a competitive salary of $80,000 - $120,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.
Our Values
At Blue Yonder, we value diversity, inclusion, and equity. We strive to create an inclusive environment where everyone feels valued and respected.
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