Strategic Solution Architect

hace 3 semanas

Zapopan, Jalisco, México Oracle A tiempo completo

Job Summary: We are seeking a highly skilled Customer Success Strategist to join our team at Oracle. As a key member of our Customer Success Presales Team, you will be responsible for providing NetSuite implementation, product, and industry thought leadership during the sales cycle.

About the Role: The Customer Success Strategist will work closely with our sales team to identify prospect business objectives and align them to our SuiteSuccess product offerings. This includes scoping, estimating, documenting, and communicating the prospect's solution and implementation strategy.

Responsibilities:

  • Leverage industry knowledge to influence deal, solution, and implementation strategy
  • Develop a strong working relationship with the Direct Sales team
  • Lead the Sales Motion with the Direct Sales Account Executive (AE) to ensure that all required activities are effectively implemented
  • Collaborate with the Solution Consultant (SC) to develop a comprehensive understanding of the proposed solution and continue to build product knowledge
  • Advocate for our SuiteSuccess methodology and communicate the advantages it provides to both prospects and the sales team
  • Translate a prospect's business objectives and processes to the SuiteSuccess SKU to develop the appropriate scope, estimate, and SOW
  • Create and deliver a tailored proposal to prospects and reinforce our CS value propositions
  • Handle objections effectively and negotiate with prospects regarding inclusions and exclusions to scope
  • Maintain the CS Engagement Record (CSER) by regularly updating notes related to the deal status, major design changes, estimated hours, SKU, etc.
  • Develop the team's resources by coaching and mentoring junior resources on the team
  • Develop strong working relationships outside of your team to use resources across Oracle NetSuite as needed
  • Contribute to continuous improvement by communicating and developing key ideas and participating in internal team or organization improvement initiatives

Preferred Entry Qualifications/Skills:

  • Bachelor's degree preferably in Business, Accounting, Computer Science, Business Development, or equivalent
  • 3+ years of experience as a successful technology implementation consultant/project manager and 1+ year experience within a given industry
  • Sales and implementation acumen
  • Above-average ability to optimally communicate verbally and in writing
  • Ability to acquire and maintain an understanding of Oracle NetSuite products and industries
  • Takes initiative and must always have a positive/professional attitude
  • Ability to consistently create and deliver strong presentations (i.e. PowerPoint)
  • Ability to work independently and collaboratively across teams
  • Ability to build relationships

At Oracle, we are committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.

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