Automation Process Manager

hace 8 horas


Xico, México Hsbc A tiempo completo

**About HSBC**

HSBC is a leading global banking and financial services organization with operations in 64 countries and territories. We strive to be at the forefront of innovation, enabling businesses to thrive and economies to prosper.

**Job Summary**

We are seeking an experienced professional to join our team as a **Robotics Process Automation Specialist**. The successful candidate will be responsible for managing the day-to-day operations of implemented robots (RPA software) to meet business operations schedules and ensure required automation results.

**Key Responsibilities**

  • Monitor and manage automation solutions (robots) from various automation tools (BluePrism, Automation Anywhere, UIPath)
  • Schedule automation solutions as per business operations requirements and adjust execution schedules as needed
  • Respond to operations requirements with ad-hoc automation execution or manage volume changes
  • Manage basic user credentials and provide testing support for minor changes before release to production

**Requirements**

  • Typically, qualifications would include an undergraduate or postgraduate degree in Engineering, Business Administration, or a related field. An MBA would be an asset.
  • Good understanding of business processes and operations concepts
  • 1-3 years of experience in incident management process
  • Experience working with different ticketing tool solutions
  • Well-organized, good communication, and reporting skills
  • Understanding/knowledge of different automation tools (BluePrism, Automation Anywhere, UIPath) is desirable

**What You'll Achieve**

By joining HSBC, you'll have the opportunity to work with a global organization that values innovation and excellence. You'll be part of a team that strives to make a positive impact on the world.



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