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Technical Solutions Expert

hace 1 mes


Ciudad de México, Ciudad de México ServiceNow A tiempo completo
About the Role

We are seeking an experienced Technical Solutions Expert to join our team at ServiceNow.

Job Description

The Technical Solutions Expert will provide skilled technical expertise to support customers with product and solution leadership during pre-sales engagements. The expert will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of ServiceNow features on the SaaS platform.

Key Responsibilities:
  • Support Digital Sales teams in the qualification of customer needs through discovery.
  • Participate across the sales lifecycle on acquiring new customers.
  • Provide mentoring and training to peers, colleagues, and partners.
  • Demonstrate the product, both standard and tailored to prospects and existing customers.
  • Generate product demo scripts and scenarios and maintain demonstration environments.
  • Scope and deliver Proof of Concept/Proof of Value engagements with prospects.
  • Respond to Request for Information/Proposal documents.
  • Stay current on product developments/releases to a level required for demo and POC/POV.
  • Support Marketing events – user conferences, trade shows, webinars, etc.
Requirements
  • 2+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service, or CRM software industry.
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
  • Ability to actively listen to customer requirements and provide a solution to address the customer's business issue.
  • Eagerness and willingness to learn.
  • Demonstrated proactive approach to perform without being told what to do.
  • Ability to prioritize tasks and be efficient to minimize wasted effort.
  • Proven ability to live up to commitments while maintaining integrity and focus on details.
  • Exceptional communication and presentation skills to include technical and business concepts.
Estimated Salary Range

$120,000 - $150,000 per year, depending on location and experience.

About Us

ServiceNow is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact us.