Technical Solutions Specialist

hace 3 días


Ciudad de México, Ciudad de México Cisco Systems, Inc. A tiempo completo

Cisco Systems, Inc. is seeking a talented Technical Solutions Specialist to join our Global Technical Center in the Customer Experience - Support Services organization.

About Cisco

At Cisco, we are passionate about changing the world through technology. Our team is committed to delivering the best possible customer experience and empowering our customers to achieve their goals.

Job Summary

We offer an estimated salary of $120,000 per year for this role. As a Technical Solutions Specialist, you will work closely with our customers to understand their needs and provide innovative solutions using our cutting-edge technology.

About the Job

You will be responsible for:

  • Providing technical support to our customers remotely
  • Analyzing complex problems and applying sophisticated fix techniques to resolve customer issues
  • Collaborating with cross-functional teams to reproduce and resolve customer problems
  • Mentoring new hires and developing training materials
  • Creating technical articles and videos for the developer community
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree or equivalent experience in a related field
  • Strong analysis fundamentals and problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to take ownership of customer success and drive customer satisfaction
  • Experience working with Cisco or other vendors' products and solutions
About the Team

You will be part of a dynamic team that values collaboration, innovation, and customer satisfaction. We offer a hybrid work model that allows employees to create and share groundbreaking ideas that impact everything and everyone.

Why Choose Cisco?

At Cisco, we are dedicated to powering an inclusive future and making a positive impact on society. We offer a range of benefits, including:

  • A competitive salary and bonus structure
  • A comprehensive health and wellness program
  • A generous 401(k) matching program
  • Ten paid days off each year to volunteer or pursue personal interests


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