Front Desk Representative

hace 1 semana


Xico, México Hilton Worldwide, Inc. A tiempo completo
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Hilton Worldwide, Inc. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their queries and resolving any issues in a timely and efficient manner.
  • Ensure a smooth and efficient check-in and check-out process, including handling room assignments, key cards, and other guest requests.
  • Maintain a high level of product knowledge, including hotel room categories, room rates, packages, and promotions, to effectively upsell and promote hotel services and facilities.
  • Maximize room occupancy by using effective upselling techniques and promoting hotel services and facilities.
  • Handle cash, credit card transactions, and foreign currencies in accordance with hotel credit policy.
  • Comply with hotel security, fire regulations, and all health and safety legislation.
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems.
  • Follow company brand standards and provide exceptional service to guests, ensuring a positive and memorable experience.
Requirements
  • Previous experience in a customer-focused industry, preferably in a hotel or hospitality setting.
  • Positive attitude, good communication skills, and a commitment to delivering a high level of customer service.
  • Excellent grooming standards and a professional manner with an emphasis on hospitality and guest service.
  • Calm, efficient, and organized with great attention to detail and the ability to multi-task.
  • Competent level of IT proficiency and ability to work on your own and as part of a team.


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