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Front Desk Agent

hace 2 meses

Xico, México Soho House & Co. A tiempo completo

About Soho House & Co.

We are a collection of members' clubs, restaurants, hotels, workspaces, and cinemas catering to the film, media, fashion, and creative industries. Our unique ventures are located throughout the UK, USA, Canada, Europe, and Asia, with new openings planned globally.

Our Culture

Soho House & Co. is a space for our diverse membership and teams to connect, grow, have fun, and make an impact. We're looking for a Front Desk Agent to join our team and provide exceptional service to our members and guests.

Job Summary

The Front Desk Agent will be the primary point of contact for members, guests, and staff, ensuring a warm welcome and top-notch service from the moment they enter a Soho House & Co. property. This role involves performing all concierge duties, including booking cars, tickets to shows, restaurant reservations, spa reservations, and more.

Main Responsibilities

  • Provide exceptional customer service to members, guests, and staff, ensuring a warm welcome and a seamless experience.
  • Expertly perform all concierge duties, including booking cars, tickets to shows, restaurant reservations, spa reservations, and more.
  • Stay up-to-date on any updates regarding hours of operation, reservation restrictions, and matters that may impact workflow, communicating with all departments daily.
  • Handle all accounting-related inquiries, including sending folios, fielding disputes, billing, receipts, refund requests, and walkout retrievals.
  • Comfortably discuss Soho House amenities, room types, room descriptions, rates, and availability, suggesting room preferences that increase revenue streams and elevate guest experiences.
  • Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler.
  • Participate in daily shift briefings and demonstrate strong communication skills and ability to understand and follow written and verbal instructions.

Requirements

  • At least 1 year of similar role or customer service-facing role.
  • Ability to multi-task, answer high-volume phone lines, and answer inquiries professionally, timely, and to the best of your abilities.
  • Quick learner or experience with OpenTable, Salesforce, Google Sheets, and/or Opera.
  • Problem-solving skills and ability to bring conflict resolution to any anticipated or current matter.
  • Detail-oriented, articulate, and ability to multi-task in a high-volume and demanding work environment.
  • Strong communication skills and ability to understand and follow written and verbal instructions.
  • Flexible schedule and ability to work nights, weekends, and holidays (as needed).