Technical Support Specialist

hace 7 días


Guadalajara, Jalisco, México Ntt Data A tiempo completo

NTT Data is a global business and IT services provider, specializing in digital, cloud, and automation. We offer a comprehensive portfolio of consulting, applications, infrastructure, and business process services.

We are seeking a Technical Support Specialist to join our Provider Clinical Service Desk team. This role will be responsible for handling inbound customer calls, providing technical support and assistance to healthcare customers, and driving resolution of incidents on a 24/7 desk.

**Key Responsibilities:**
* Respond to incoming service desk calls from healthcare customers regarding clinical aspects of various clinical applications such as Epic, Cerner, McKesson, and Meditech.
* Track and document comments, close or escalate incident tickets, and related issues in a timely manner.
* Responsible for driving resolution of incidents on a 24/7 desk.
* Remain at designated workspace and in the phone queue for an 8-10 hour period with scheduled breaks.

**Requirements:**
* Minimum 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
* Minimum 1 year of technical troubleshooting experience.
* High school diploma or equivalent required.

**Preferred Skills:**
* Experience in a call center environment.
* Effective communication and interpersonal skills.
* Proficient typing and English language skills (both verbally and in writing).
* Strong listening capabilities to fully understand caller's needs/requests.

**Benefits:**
Ntt Data offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and more. Our salary range for this position is $60,000-$80,000 per year, based on location and experience. We also offer opportunities for career growth and professional development.



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