Technical Support Specialist
hace 7 días
NTT Data is a global business and IT services provider, specializing in digital, cloud, and automation. We offer a comprehensive portfolio of consulting, applications, infrastructure, and business process services.
We are seeking a Technical Support Specialist to join our Provider Clinical Service Desk team. This role will be responsible for handling inbound customer calls, providing technical support and assistance to healthcare customers, and driving resolution of incidents on a 24/7 desk.
**Key Responsibilities:**
* Respond to incoming service desk calls from healthcare customers regarding clinical aspects of various clinical applications such as Epic, Cerner, McKesson, and Meditech.
* Track and document comments, close or escalate incident tickets, and related issues in a timely manner.
* Responsible for driving resolution of incidents on a 24/7 desk.
* Remain at designated workspace and in the phone queue for an 8-10 hour period with scheduled breaks.
**Requirements:**
* Minimum 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
* Minimum 1 year of technical troubleshooting experience.
* High school diploma or equivalent required.
**Preferred Skills:**
* Experience in a call center environment.
* Effective communication and interpersonal skills.
* Proficient typing and English language skills (both verbally and in writing).
* Strong listening capabilities to fully understand caller's needs/requests.
**Benefits:**
Ntt Data offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and more. Our salary range for this position is $60,000-$80,000 per year, based on location and experience. We also offer opportunities for career growth and professional development.
-
Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Wipro Limited A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro Limited. This role will be responsible for providing exceptional customer service and technical support to our clients.
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Wipro Technologies A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro Technologies. This role is responsible for providing exceptional technical support to clients, resolving complex issues, and delivering excellent customer experience.
-
Technical Support Specialist
hace 1 semana
Guadalajara, Jalisco, México Epam Systems A tiempo completoOverview: We are seeking an experienced Technical Support Specialist to join our team at Epam Systems. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.
-
Technical Support Specialist
hace 1 semana
Guadalajara, Jalisco, México Ntt Data Services A tiempo completoOverviewNtt Data Services is a leading IT services company, providing innovative solutions to clients across the globe. As a Technical Support Specialist, you will be part of our dynamic team, working closely with customers to resolve technical issues and provide exceptional support.
-
Technical Support Specialist
hace 1 semana
Guadalajara, Jalisco, México Wipro A tiempo completoJob DescriptionThe Technical Support Specialist will play a crucial role in delivering exceptional customer service and resolving client issues efficiently. This individual will be responsible for providing technical support, managing transactions, and documenting all pertinent end-user information.
-
Technical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Cognizant A tiempo completoWe are seeking a skilled **Technical Support Specialist** to join our team at Cognizant, one of the largest and fastest growing IT services providers worldwide.The ideal candidate will have a strong background in service request handling, IT incident categorization, initial triage, escalation, and resolution, as well as experience with access request...
-
Technical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Wipro Limited A tiempo completoJob OverviewWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Wipro Limited.
-
Helpware Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Helpware A tiempo completoAbout the RoleWe're seeking an experienced Technical Support Representative to join our Helpware team. As a Technical Support Specialist, you'll play a crucial role in ensuring our clients receive exceptional support across multiple products.
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completoAbout the RoleAt Tata Consultancy Services (TCS), we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical assistance related to software and hardware.The ideal candidate will possess excellent communication skills, both written and verbal,...
-
Technical Support Specialist
hace 1 semana
Guadalajara, Jalisco, México Ntt Data A tiempo completoWe are seeking a skilled Technical Support Specialist to join our team in Guadalajara, Mexico. The ideal candidate will have a strong background in customer service and technical support.The Technical Support Specialist will be responsible for providing top-notch technical support to our clients, including troubleshooting hardware and software issues with...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Hashmap A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team in Guadalajara, Jalisco, Mexico. In this role, you will provide exceptional technical support to our clients, ensuring their needs are met and exceeded.
-
Technical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Ntt Data A tiempo completoAt NTT DATA Services, we are committed to providing equal opportunities for all applicants. We strive to create an inclusive work environment where everyone can thrive.We are seeking a Technical Support Specialist to join our team in Guadalajara, Jalisco, Mexico.As a Technical Support Specialist, you will be responsible for providing timely and effective...
-
Technical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Hashmap A tiempo completoWe are seeking a Technical Support Specialist to help us provide exceptional customer service at Hashmap. This role involves general L1 support for hardware and software packages, answering technical support calls, documenting troubleshooting steps, and applying diagnostic techniques to identify problems and recommend solutions.Key responsibilities...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México NTT DATA Services A tiempo completoOverviewWe are seeking a highly skilled Technical Support Specialist to join our team at NTT DATA Services. This role will provide general L1 support for hardware and MS Office packages, advance technical support for in-house applications and developments, and answer technical support calls.
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Ntt Data A tiempo completoAbout NTT DATA Services">We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers through various communication channels.">Job Description">This is a call center environment where you will work closely with our...
-
Technical Support Specialist
hace 1 semana
Guadalajara, Jalisco, México Ntt Data A tiempo completoJob OverviewWe are seeking a Technical Support Specialist to join our team in Guadalajara, Mexico.This role is perfect for individuals with a passion for providing excellent customer service and resolving technical issues efficiently.Compensation PackageOur competitive salary package includes a base salary of $45,000 per year, plus benefits such as medical...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Hrpv Mexico A tiempo completoOverviewHrpv Mexico is a dynamic and growing company looking for a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will play a vital role in providing top-notch technical assistance to our employees.Salary and BenefitsWe offer a competitive monthly salary ranging from $12,000 to $13,000, based on experience...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Ntt Data A tiempo completoWe are currently seeking a highly motivated and skilled Technical Support Specialist to join our team in Guadalajara, Mexico.Job SummaryThis is an exciting opportunity for a talented individual to provide exceptional technical support to our customers. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving technical...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Wipro A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their hardware and software needs are met promptly and efficiently.About the RoleThe successful candidate will have excellent problem-solving skills, with...
-
Technical Support Specialist
hace 1 semana
Guadalajara, Jalisco, México Sanmina A tiempo completoJob OverviewSanmina seeks a highly skilled Technical Support Specialist to join our team.Salary InformationThe estimated annual salary for this position is approximately $65,000 - $90,000 depending on experience and qualifications.Key ResponsibilitiesThis role involves delivering technical customer support through various channels including phone calls,...