Reception Services Coordinator

hace 5 días


Xico, México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a highly skilled Reception Services Coordinator to join our team at The Ritz-Carlton Mexico City. This is an exciting opportunity for someone who is passionate about delivering exceptional guest experiences and providing top-notch customer service.

About the Role

In this role, you will be responsible for processing all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. You will also process all payment types, including room charges, cash, checks, debit, and credit cards. Additionally, you will assist guests with directions and information regarding property and local areas of interest.

You will work closely with Housekeeping to track readiness of rooms for check-in and coordinate with other departments as needed. Your excellent communication skills and attention to detail will ensure that all guest requests are met efficiently and effectively.

Responsibilities
  • Process all guest check-ins, including confirming reservations and assigning rooms
  • Issue and activate room keys
  • Process all payment types, including room charges, cash, checks, debit, and credit cards
  • Assist guests with directions and information regarding property and local areas of interest
  • Work closely with Housekeeping to track readiness of rooms for check-in
  • Coordinate with other departments as needed
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You must be able to multitask and prioritize tasks effectively, ensuring that all guest requests are met promptly and efficiently.

A minimum of [Salary: $40,000 - $60,000 per year] salary is offered for this position, commensurate with experience.

About Us

The Ritz-Carlton Mexico City is part of Marriott International's portfolio of brands, which includes more than 100 award-winning properties worldwide. Our team is dedicated to creating experiences so exceptional that long after a guest stays with us, the experience stays with them.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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