Freight Brokerage Specialist

hace 2 meses


Guadalajara, Jalisco, México Arrive Logistics A tiempo completo
About the Role

We are seeking a highly motivated and detail-oriented Freight Brokerage Specialist to join our team at Arrive Logistics. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of our freight brokerage services.

Key Responsibilities
  • Learn and understand our freight brokerage operations and procedures through comprehensive training.
  • Develop and maintain strong relationships with carriers and other stakeholders to secure capacity and ensure timely shipments.
  • Utilize negotiation and collaboration skills to secure the most cost-effective transportation solutions for our customers.
  • Monitor and resolve issues that may arise during transit, ensuring timely and efficient resolution.
  • Communicate effectively with internal teams, including customer sales and operations, to ensure seamless coordination and updates.
  • Guarantee that all communication, updates, and information are aligned with our company standards.
  • Coordinate with cross-border operations teams to ensure smooth execution of international shipments.
  • Assist in tracking and updating load milestones, including border operations cards.
  • Serve as the primary point of contact for after-hours carrier escalations and cross-border operations issues.
  • Stay up-to-date with all Standard Operational Procedures (SOPs) and ensure compliance.
  • Identify and resolve performance issues, and implement process improvements to enhance efficiency.
Requirements
  • Work schedule: Monday to Friday, 14:00-22:00 hours, Mexico Central Time.
  • English fluency (High B2-C1 level).
  • High school diploma or equivalent.
  • High level of accountability and proven work ethic in a high-volume setting.
  • Ability to multitask in a fast-paced environment.
  • Exceptional communication skills (verbal and written).
  • Strong sense of urgency and ability to prioritize time-sensitive issues.
  • Detail-oriented and thorough when presenting information.
  • Organized and able to manage time effectively.
  • Able to work independently and collaboratively.
What We Offer
  • Competitive benefits package, including monthly grocery vouchers, vacation days, savings fund, medical insurance, and more.
  • Casual dress code and a fun, collaborative work environment.
  • Opportunities for professional growth and development.
  • Free coffee and a variety of local restaurants nearby.
  • Employee Assistance Program for wellness and counseling services.
  • Referral Program for paid time off with friends.

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