Freight Brokerage Specialist
hace 2 meses
We are seeking a highly motivated and detail-oriented Freight Brokerage Specialist to join our team at Arrive Logistics. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of our freight brokerage services.
Key Responsibilities- Learn and understand our freight brokerage operations and procedures through comprehensive training.
- Develop and maintain strong relationships with carriers and other stakeholders to secure capacity and ensure timely shipments.
- Utilize negotiation and collaboration skills to secure the most cost-effective transportation solutions for our customers.
- Monitor and resolve issues that may arise during transit, ensuring timely and efficient resolution.
- Communicate effectively with internal teams, including customer sales and operations, to ensure seamless coordination and updates.
- Guarantee that all communication, updates, and information are aligned with our company standards.
- Coordinate with cross-border operations teams to ensure smooth execution of international shipments.
- Assist in tracking and updating load milestones, including border operations cards.
- Serve as the primary point of contact for after-hours carrier escalations and cross-border operations issues.
- Stay up-to-date with all Standard Operational Procedures (SOPs) and ensure compliance.
- Identify and resolve performance issues, and implement process improvements to enhance efficiency.
- Work schedule: Monday to Friday, 14:00-22:00 hours, Mexico Central Time.
- English fluency (High B2-C1 level).
- High school diploma or equivalent.
- High level of accountability and proven work ethic in a high-volume setting.
- Ability to multitask in a fast-paced environment.
- Exceptional communication skills (verbal and written).
- Strong sense of urgency and ability to prioritize time-sensitive issues.
- Detail-oriented and thorough when presenting information.
- Organized and able to manage time effectively.
- Able to work independently and collaboratively.
- Competitive benefits package, including monthly grocery vouchers, vacation days, savings fund, medical insurance, and more.
- Casual dress code and a fun, collaborative work environment.
- Opportunities for professional growth and development.
- Free coffee and a variety of local restaurants nearby.
- Employee Assistance Program for wellness and counseling services.
- Referral Program for paid time off with friends.
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