Logistics Customer Service Specialist

hace 6 días


Ciudad Apodaca, Nuevo León, México Ceva Logistics Ag A tiempo completo

About Ceva Logistics Ag

Ceva Logistics Ag is a global leader in supply chain solutions, connecting people, products, and providers worldwide. Our team of experts provides end-to-end, customized solutions in Contract Logistics and Freight Management, with a strong focus on teamwork and respect.

Our Mission

We strive to be the best in the industry by delivering exceptional service, building strong relationships, and fostering a culture of innovation and growth. Our diverse workforce is empowered to take initiative and drive results, making us a preferred partner for businesses around the world.

Job Summary

We are seeking a highly motivated and customer-focused Logistics Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and driving customer satisfaction.

Key Responsibilities

  • Provide timely and effective customer service to clients via phone, email, and other communication channels
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain strong relationships with clients to drive customer satisfaction and loyalty
  • Stay up-to-date with industry trends and best practices to continuously improve customer service

Requirements

  • High school diploma or equivalent required; degree in logistics, supply chain, or related field preferred
  • Minimum 2 years of experience in customer service or logistics
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills


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