Sales Associate

hace 4 semanas


Xico, México American Eagle Outfitters Inc. A tiempo completo
Sales Associate Job Description

This role is an exciting opportunity to join the American Eagle Outfitters Inc. team as a Sales Associate in Mexico. As a Sales Associate, you will be responsible for delivering exceptional customer service and maximizing sales by providing a positive shopping experience.

Key Responsibilities:
  • Consistently demonstrate AEO Customer First selling standards to deliver a positive customer experience and achieve daily sales goals.
  • Drive AE brand loyalty by being knowledgeable about AEO loyalty programs and consistently informing customers of each program.
  • Leverage company tools and technology to provide customers with product knowledge and enhance customer engagement.
  • Provide support to fellow employees through sharing of knowledge, helping to complete tasks, and assisting in customer interactions.
  • Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels.
  • Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
  • Ensure return merchandise is restocked to the correct product location on the sales floor and all damaged and defective merchandise is properly labeled and placed in the appropriate area.
  • Maintain company brand standards of neat, clean, and organized sales floor, cash wrap, fitting room, and stockroom to ensure a safe and presentable store environment.
  • Proactively resolve customer concerns in a manner consistent with company policy and with customer satisfaction in mind.
Requirements:
  • Strong verbal and written communication skills specifically with customers, sales leadership team, and associates.
  • Demonstrated collaborative skills and ability to work well within a team.
  • Ability to receive feedback and take action when appropriate.
  • Able to stand and move about for extended periods of time with only short rest breaks.
  • Available to work a flexible schedule to include evenings, weekends, and holidays.
  • Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
  • Ability to perform all Essential Job Functions.
  • Proficient with technology.

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