Customer Operations Coordinator

hace 2 semanas


Monterrey, Nuevo León, México Redwood Logistics A tiempo completo

About Your Role:

As a Customer Operations Representative at Redwood Logistics, you will be responsible for delivering exceptional customer service while overseeing daily operational functions. This may include correcting customer problems, data entry, load building, scheduling appointments, and more.

Your Responsibilities:

  • Oversee and manage operational workflow for designated accounts, providing exceptional customer service
  • Identify, investigate, and correct unique customer problems and order delays
  • Schedule freight pick-up and delivery appointments
  • Precise data entry work which includes building orders in Redwood's proprietary TMS
  • Provide freight status updates to shippers, receivers, customers, and internal parties
  • Communicate relevant updates to customer and/or internal carrier account teams as needed
  • Verify all freight charges, and resolve all accounting discrepancies prior to final invoicing
  • Proactively generate and process appropriate paperwork for orders, maintaining a strong attention to detail
  • Efficient and effective problem-solving related to customer shipments

Requirements:

  • Bilingual (English/Spanish)
  • Clear and effective communication/interpersonal skills
  • Ability to change focus quickly due to demands of market conditions and/or company needs
  • Exceptional attention to detail
  • Strong critical thinking skills
  • Prior customer service experience a plus

About Redwood Logistics:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

We offer a range of benefits, including access to experts and resources for your Learning & Development journey, opportunity for internal mobility, employee referral bonus program, Employee Resource Groups (ERGs), annual fundraising and volunteer events to give back to communities, Life Insurance policy, Personal Health Insurance coverage, 30 days 'Aguinaldo' Christmas bonus, vacation time starting at 12 days, Premium Vacation 50% vacation days, Saving Plan, and Food Coupons.



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