Customer Success Coordinator

hace 2 meses


Monterrey, Nuevo León, México Wwex Group A tiempo completo

Job Summary:
The Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with WWEX Group as a whole. The role requires direct collaboration with team members to ensure a smooth start-to-finish experience for customers and adherence to established standard operating procedures.

Key Responsibilities:
• Ensure all account activities align with established standard operating procedures
• Coordinate with the Customer Success team to manage finance collections and logistics
• Develop strong relationships with customers to drive business growth
• Work closely with Carrier Sales to ensure compliance with customer SOPs
• Provide exceptional customer service and communication skills
• Collaborate with team members to achieve departmental goals and objectives

Requirements:
• Associate's or bachelor's degree preferred
• 1-2 years' experience in a customer service, operations, administration, transportation, warehousing, or logistics role preferred
• Exceptional time management and organizational skills
• Proactive approach to daily tasks and willingness to learn



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