Customer Success Representative

hace 5 días


Monterrey, Nuevo León, México FreshBooks A tiempo completo

We're seeking a highly motivated and detail-oriented individual to join our Support team as a Customer Success Representative.

Your primary responsibility will be to deliver exceptional customer experiences by resolving customer inquiries and issues in a timely and professional manner.

You'll work closely with our development and product teams to identify areas for improvement and contribute to the development of processes and procedures.

In addition, you'll have the opportunity to participate in training and development programs to enhance your skills and knowledge.

Key Responsibilities
  • Providing top-notch customer service through various channels (phone, email, chat).
  • Resolving customer complaints and concerns in a timely and professional manner.
  • Collaborating with internal teams to improve customer experience.

Requirements

  • 1+ year of customer-facing experience.
  • Proven track record of providing exceptional customer service.
  • Ability to work independently and prioritize tasks effectively.


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