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Global Client Solutions Lead
hace 1 mes
This role entails:
- Responsible for overall technical support services towards the client according to the Support and Maintenance Agreement
- Work closely with product engineering & project management teams. Act as a link between our customers and internal teams to proactively manage customer expectations
- Own and coordinate client incidents and ensure that they are monitored, regularly updated, and resolved according to agreed resolution / response times
- Accountable for client SLAs and internal/external reporting on KPIs
- Contribute to Client Success strategy to drive growth and elevate support satisfaction
- Academic degree qualified in a field related to Engineering or equivalent work experience
- 6+ years of work experience in an engineering, product management, quality assurance, or similar role
Skills and Requirements: You are client-oriented with excellent communication and interpersonal skills, as the role will require you to liaise with different departments, business teams, and clients at all levels. Have a proven and strong client relationship building capability. Solution-oriented and customer-focused approach. Understanding in risk management and quality assurance fields. Experience with enterprise software implementations. Very strong technical understanding. Able to adapt to and learn new technology quickly. Excellent skills in the Office suite and Atlassian products. Good knowledge of capital markets and financial systems with prior experience in a technology company. Excellent presentation skills, data-driven and able to present to diverse audiences. Good Unix/Linux knowledge, familiarity with Cloud technology is an advantage.
