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The Enterprise Customer Success Expert role is a key position within our organization, focusing on customer success in a specific geographic region. The ideal candidate will have impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies.
Responsibilities:
- Onboard new customers and introduce them to our products and support processes.
- Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
- Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
- Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
- Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
- Support customers through reactive ticket requests.
- Create campaigns targeting multiple customers through digital touch-points and activities.
