Quality Assurance Specialist

hace 5 días


Monterrey, Nuevo León, México Optimas Solutions A tiempo completo

About Optimas Solutions

Optimas Solutions is a leading global distributor of integrated supply chain solutions and engineering support, specializing in delivering fasteners, components, industrial, and safety supplies to diverse customers worldwide.

Our Company Overview

With over 50 years of experience in the fastener industry, Optimas Manufacturing has established itself as a trusted partner in producing complex cold form components and engineered fasteners. We have successfully brought unique manufacturing capabilities and technical knowledge to the market, enabling us to expand our customer base.

Job Summary

We are seeking a highly skilled Quality Engineer to join our team. This individual will work closely with internal stakeholders and the New Business Development team to provide a personalized level of service and support to our new customer base.

Key Responsibilities

  • Lead the process of providing timely responses to assigned customers on quality matters, utilizing Optimas processes and problem-solving tools.
  • Identify customer quality needs, create, and execute plans to address.
  • Drive escalation of customer issues, coordinate key resources in the escalation process, and project manage the customer issue until its resolution.
  • Ensure appropriate responses to customer corrective actions and complaints.
  • Lead internal departments and/or suppliers through root cause investigation.
  • Assist with audit preparation and execution of customer audits.
  • Ensure timely disposition of failed part inventory, parts on Quality hold.
  • Exhibit proficiency in ERP (NS) system as a super user.
  • Enhance department and organization reputation by accepting ownership for accomplishing a variety of requests to improve performance and exploring opportunities to add value.
  • Understand and follow customer specific quality systems and procedures.
  • Understand and comply with QMS policies and procedures.
  • Support consistent implementation, auditing, compliance, and evaluation of company operating processes, procedures, forms, manuals, and tools.
  • Exhibit proficient interpersonal skills, with the ability to communicate effectively with customers, suppliers, and internal cross-functional teams regarding technical and business matters at a level appropriate for the audience.

Requirements

  • Bachelor's degree in Science/Engineering or equivalent experience. Mechanical Engineering a plus.
  • Blueprint reading. GD&T is a plus.
  • 5 years quality experience, CQE a plus.
  • 1-3 years relevant experience in a manufacturing environment.
  • Direct experience with continuous improvement processes (5 why, Root Cause Analysis, CAPA).
  • Working knowledge of Core Tools (APQP, FMEA, Control Plan, MSA & PPAP, CAPA).
  • Knowledge of Six Sigma methodology and related tools; Green or Black Belt is a plus.
  • Internal auditing or process auditing experience preferred (IATF 16949, ISO 9001).
  • Process and industry knowledge.
  • Automotive experience preferred.
  • Fastener experience preferred.
  • Business software proficiency including PowerPoint, Excel, Word, Minitab, ERP.
  • Effective project management skills.
  • Proficient in English, both verbal and written.

Physical Demands / Travel

Domestic travel (car/air) 10-15%. Infrequent international travel to support business demands.



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