Cloud Solutions Architect

hace 1 semana

Xico, México Amazon A tiempo completo
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Amazon. As a Technical Account Manager, you will be responsible for providing exceptional support to our Enterprise customers, helping them to achieve the greatest value from our cloud services.

Key Responsibilities
  • Provide field support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
  • Complete analysis and present periodic reviews of operational performance to customers.
  • Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning.
  • Ensure AWS environments remain operationally healthy while reducing cost and complexity.
  • Foster trusting relationships with customers, understanding their business needs and technical challenges.
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
  • Work directly with AWS global engineering and service teams to resolve customer issues.
About Amazon

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer
  • A diverse and inclusive team culture that empowers us to be proud of our differences.
  • Ongoing events and learning experiences that inspire us to never stop embracing our uniqueness.
  • Endless knowledge-sharing, mentorship, and other career-advancing resources to help you develop into a better-rounded professional.
  • A work-life balance that values harmony between work and personal life.
Requirements
  • Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or in a similar role.
  • 7+ years of hands-on and troubleshooting experience in one of the following areas: infrastructure, Linux or Windows system administration, networking, CDN, database, DevOps, BigData, analytics, AI, ML, security, open source, web application development.
  • Strong customer focus and bias for action; and ability to work with remote teams.
  • Candidates must have business communication skills in Korean.
  • Bachelor's Degree in Computer Science, Math, or related discipline required, or equivalent work experience.
  • Experience with AWS services and/or other cloud offerings.
  • Business speaking in English.

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