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Customer Service Representative
hace 2 meses
Responsibilities:
* Answer and respond to guest calls, requests, and questions in a timely and professional manner
* Operate the telephone switchboard station and process guest requests for wake-up calls, screening calls, and other services
* Monitor busy or unanswered lines and offer to take messages or provide alternative solutions
* Receive, record, and relay messages accurately and completely
* Activate and deactivate guest room message lights as needed
* Instruct guests on how to access the internet and transfer them to the provider's customer support line as necessary
* Test communications equipment to ensure it is working properly
* Respond to special requests from guests with unique needs
* Contact the appropriate individual or department to resolve guest calls, requests, or problems
* Follow up with guests to ensure their requests or problems have been met to their satisfaction
Requirements:
* High school diploma or equivalent required
* Previous customer service experience preferred
* Ability to work in a fast-paced environment and multitask effectively
* Excellent communication and problem-solving skills
* Ability to work a variety of shifts, including evenings and weekends
What We Offer:
* Competitive salary and benefits package
* Opportunities for career growth and advancement
* A dynamic and supportive work environment
* The chance to work with a world-renowned hospitality brand
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.", "Company Overview": "Marriott International, Inc. is a leading global hospitality company with over 100 award-winning properties worldwide. We are committed to providing exceptional service and creating memorable experiences for our guests.
At The Ritz-Carlton, we are dedicated to delivering luxury service and exceeding our guests' expectations. We are seeking talented individuals who share our passion for hospitality and are committed to providing exceptional service to our guests.", "How to Apply": "If you are interested in this opportunity, please submit your application through our website. We look forward to hearing from you"}
