SAP Enterprise Cloud Services Specialist
hace 2 días
We are seeking a highly skilled SAP Enterprise Cloud Services Specialist to join our team at SAP SE. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.
Key Responsibilities- Act as the primary point of contact for the TSMs with the delivery organization, ensuring activity plans are created together with the TSMs and CDMs.
- Collaborate with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services.
- Provide innovative solutions and recommendations to customers based on a comprehensive understanding of their business, goals, and challenges.
- Escalate technical issues related to the EOS customer landscape and serve as an escalation point for technical issues.
- Manage operational tasks, handle customer escalations, and drive process improvements.
- Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
- 6+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
- Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
- Advanced technical background in Linux-based server operating systems.
At SAP, we offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
We are proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
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