**Senior Business Process Consultant
hace 1 mes
Job Description:
In this role as a Senior Business Process Consultant - Customer Outcomes, you will develop expertise related to the processes enabled by the ServiceNow platform. Your primary responsibility will be to provide optimum workflows, design efficient processes, and collaborate with customers to achieve their desired outcomes.
Responsibilities:
- Apply ServiceNow knowledge and domain expertise in customer engagements to provide optimum workflows.
- Design efficient workflows based on ServiceNow product capabilities and leading practices.
- Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy, and knowledge transfer.
- Be an active contributor of leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
- Provide feedback to product development to improve the product based on experiences gained with customers.
- Maintain skills and certifications on ServiceNow.
Qualifications:
- 8+ years of progressive experience as part of a professional services organization.
- Ability to travel up to 50%.
- Industry domain expertise.
- Creativity with comfort running projects independently.
- Success driving complex issues through analysis and resolution.
- Experience working collaboratively.
- ServiceNow certifications in aligned workflow.
About Us:
ServiceNow is an equal opportunity employer and strives to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact globaltalentss@servicenow.com for assistance.
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