Service Delivery Manager

hace 1 semana


Ciudad de México, Ciudad de México Applaudostudios A tiempo completo
About the Role

We are seeking an experienced Service Management professional to lead our team. The ideal candidate will have a strong background in service delivery and project management, with experience working on software development projects.

  • The successful candidate will be accountable for researching and understanding E2E business processes.
  • They will participate in RFP documentation for service contracts and advise the product team on technical aspects of the support model.
  • The candidate will identify and diagnose complex incidents, implement solutions to restore normal service, and work with the product team to define solutions to identified problems.
  • They will also provide expert knowledge in critical cases, keep the product team informed about application health, and participate in the Critical Task Force.
Our Company Culture

We value trust, communication, respect, excellence, and teamwork at Applaudo Studios. We strive to create a positive and inclusive work environment where our employees feel valued and supported.



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