Service Delivery Expert

hace 2 semanas


Ciudad de México, Ciudad de México Playmobil Mexico A tiempo completo

We are seeking an experienced Service Delivery Expert to join our team at Playmobil Mexico. In this role, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and conflict resolution.

As the primary point of contact for B2C clients, you will work closely with the Sales department and Marketing department to ensure seamless communication and efficient issue resolution.

You will also provide administrative support to the finance team regarding B2C business, including creating return/invoice paperwork, contacting customers with credit card issues, and monitoring stock levels.

Key Responsibilities:

  1. Serve as the primary point of contact for the B2C clients; own the client relationship in conjunction with the Ecommerce Manager
  2. Support the Marketing Manager/Ecommerce Manager with the day-to-day running of our ecommerce business (own web shop and ecommerce 1P retailers)
  3. Provide administrative support to the finance team regarding B2C business

Requirements:

  • Bachelor's degree in Marketing/Communication/Administration preferred
  • 1 year of experience in marketing, communication, or administration
  • 1-3 years of customer service experience, e-commerce preferred
  • SAP knowledge (training provided but previous knowledge preferred)
  • Proficiency in Microsoft Office: Word, Excel & PowerPoint
  • Language: Advanced English


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