Senior Desktop Support Technician

hace 4 semanas


Ciudad de México, Ciudad de México TTEC A tiempo completo

Be the spark that ignites your career with TTEC's award-winning employment experience. As a Desktop Support Senior Technician, you'll be part of a team that brings humanity to business.

What You'll Be Doing

Translate technical issues into solutions that make a difference. Grow your knowledge in various IT fields and become a hero for your colleagues. You'll navigate and deliver basic IT support daily, exposing yourself to diverse IT scenarios and becoming well-rounded with information.

Key Responsibilities

• Proactively recognize and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge.

• Provide end-user technical support through stepped procedures in installing, configuring, maintaining, updating, and troubleshooting PC hardware and software.

• Comfortably solve and prioritize ticketed requests based on status, updates, and escalations.

What You Bring to the Role

• IT-related bachelor's degree or equivalent experience in IT.

• 5 years BPO industry experience.

• Experienced IT knowledge, PowerShell scripting, and desktop support – hardware and software navigation on various Windows operating systems and troubleshooting TCP/IP network skills.

• Passionate and motivated to help others with your customer-focused mindset and positive attitude.

What You Can Expect

• Support for your career and professional development.

• An inclusive culture and community-minded organization where giving back is encouraged.

• A global team of curious lifelong learners guided by our company values.

• A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you.


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