Administrative Support Specialist

hace 1 semana


Ciudad de México, Ciudad de México Upwork A tiempo completo

**About the Role**

As an Administrative Support Specialist, you will be responsible for providing support to Upwork Managed Services programs. This role requires teamwork, excellent time management, and precise prioritization of tasks.

We are looking for a skilled individual with a strong work ethic, clear communication and people skills, and good instincts when faced with a variety of situations. Your responsibilities will include:

  • Providing support and knowledge on best operational practices;
  • Actively communicating with internal OS team members and OS workers, and providing recommendations on process improvements where appropriate;
  • Reaching out to cross-functional teams as needed;
  • Leveraging the Upwork platform to perform various tasks such as onboarding/offboarding workers, monitoring Work Diaries, pulling reports on specific data points, auditing payroll worker timesheets and their Managed Services contract(s);
  • Handling customer support inquiries raised by Managed Services workers, escalating to the proper cross-functional team when appropriate;
  • Composing internal correspondence such as memos and announcements;
  • Conducting video calls;
  • Utilizing document management best practices to properly maintain program documentation.

This is an excellent opportunity for individuals who enjoy working in a fast-paced environment, have strong problem-solving skills, and can communicate effectively with internal stakeholders and external clients.



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